Systems Administrator, Workplace Technology Operations

About the Job

The Red Hat Workplace Technology Operations team is looking for a System Administrator with Google Workspace experience to join us in our Raleigh, North Carolina office. In this role, you will assist in deploying, configuring, and maintaining a dedicated Google Workspace environment conforming to Cybersecurity Maturity Model Certification (CMMC) requirements. Additionally, you will provide essential support/solutioning for Red Hat's critical IT infrastructure, applications, and core services, specifically associated with mail infrastructure and routing. You’ll focus on solutions and technology areas like virtualized hosts, containerization, email, data storage, backup and recovery, resiliency, mail endpoint systems and routing, etc. Additionally, you will research new technologies and leverage optimization techniques to ensure that systems operate efficiently.

What You'll Do

• Deploy, configure, document, and manage a dedicated Google Workspace environment conforming to Cybersecurity Maturity Model Certification (CMMC) requirements.

• Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.

• Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use

• Deploy infrastructure with Ansible Automation Platform both on premise and within AWS EC2

• Troubleshoot and manage architecture within Workplace Technology and the larger organization.

• Assist in innovation through the use of Red Hat’s technologies that are new or still in the development pipeline

• Assist with the management of our mail routing architecture, mail endpoint services, and various spam prevention/email security tools and services.

• Resolve bugs, performance problems, and other issues with production applications and services.

What You'll Bring

• 3+ years of experience working as a support, sustaining, or development engineer or other directly related experience

• Professional Google Workspace Administrator certification (or equivalent) with 1+ years Google Super Administrator experience

• Bachelor's degree in computer science, management information systems, information technology or a related field

• Linux system administration experience, including system installation, configuration, and maintenance

• Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation

• Exceptional customer service orientation and ability to present ideas and solutions in user-friendly language

• Excellent interpersonal, verbal, and written communication skills

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Fundamental Linux troubleshooting skills

• Working technical knowledge of coding languages like Ansible, Python, and shell scripting

• Basic knowledge of Linux (RPM based), postfix, spam controls, network protocols, and Linux file structure

• Experience with Git

• Possess the ability to obtain a clearance

The following is considered a plus:

• Knowledge and/or experience with Cybersecurity Maturity Model Certification (CMMC) 1.0 or 2.0

• Knowledge of the National Institute of Standards and Technology (NIST) cybersecurity standards.

• Red Hat certifications such as Red Hat Certified Systems Administrator (RHCSA), Red Hat Ansible Automation

• Familiarity with technologies like Kubernetes, Linux Containers, Red Hat OpenShift Container Platform, Red Hat OpenShift Virtualization, Red Hat Ansible Automation Platform or Ansible Tower, and Amazon Web Services (AWS) EC2.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.