Systems Administrator - Remote

Leidos Health & Civil Sector is seeking a highly motivated and experienced Systems Administrator to join our team. This position directly supports programs which provide a broad array of information, resources, referrals, mental health coaching and specialized support for military members and their families worldwide. These programs are directly responsible for supporting military community quality of life issues.

This job posting is in anticipation of future work.

The Systems Administrator is responsible for managing the functionality and efficiency of one or more operating systems and applications.

Duties may include:

• Setting up administrator and service accounts, maintaining system documentation, tuning system performance, installing system wide software, validating and implementing critical system patches, and allocating mass storage space.

• Customizes and configures system modules, workflows, forms, fields, business rules, UI policies, and other components to align with the organization's processes and requirements.

• Manages user roles, permissions, and access controls to ensure that users have the appropriate level of access to system functionality and data.

• Designs and creates workflows to automate processes, approvals, notifications, and task assignments using the ServiceNow workflow engine.

• Integrates systems and applications using APIs, web services, and integration tools to ensure data consistency and efficient information exchange.

• Creates and manages custom reports, dashboards, and analytics to provide insights into service performance, trends, and areas for improvement.

• Manages data within the system platforms, including data imports, exports, cleanup, and data transformation to maintain data accuracy and integrity.

• Troubleshoots and resolves technical issues and incidents related to system platforms, ensuring that users experience minimal disruptions.

• Implements changes to system platform configuration using controlled change management processes to minimize risks and ensure platform stability.

• Provides support to end-users, helping them effectively use all system platforms and understand their capabilities.

• Plans and manages platform upgrades, patches, and enhancements to ensure that all system instance are up to date and aligned with the latest features.

• Implements security measures, data protection protocols, and compliance standards within all system platform environment to ensure data security and regulatory compliance.

• Serves as the first point of contact for eligible participants and providers seeking technical assistance over the phone, email or chatbot.

• Perform remote troubleshooting through diagnostic techniques and pertinent questions.

• Determines the best solution based on the issue and details provided by eligible participants. Walks users through the problem-solving process.

• Reviews new and updated tickets, updates and complete resolved tickets,

• Perform routine system checks, maintenance, and updates on organizational systems. Responsible for supporting disaster recovery solutions (i.e., RTO).

Primary Responsibilities:

• Configures, manages, and maintains all program system platforms including ServiceNow, Amazon Connect, LMS, and RMS.

• Responsible for managing the functionality and efficiency of one or more operating systems and applications.

• Duties may include setting up administrator and service accounts, maintaining system documentation, tuning system performance, installing system wide software, validating and implementing critical system patches, and allocating mass storage space.

• Interacts with users and evaluates vendor products.

• Coordinates installation and provides backup recovery. Schedules, plans, and oversees system upgrades.

• Develops functional requirements through interaction with end-users and coordinates with development team on systematic enhancements or changes.

• Conduct system audit reviews and perform maintenance functions as required to ensure system health.

• Coordinate efforts with other work centers and personnel to resolve incidents or events related to systems and supporting infrastructure.

• Analyzes system faults and troubleshoots and runs diagnostic tests on operating systems and hardware to detect problems.

• Provide Level 2 & 3 support to resolve system problems.

• Evaluates and installs developed software during various phases of testing. Reviews and prepares documentation for systems, tests and installation of software. Investigates and recommends methods and techniques for obtaining solutions.

• Initiates preventive maintenance on the operating systems as well as repair to system/environment problems.

• Administers and/or oversees systems/environment solutions for multiple projects with varying schedules which are critical to the success of programs.

• Plans system/environment requirements for individual projects.

• May provide work direction and technical guidance to others.

• Interacts with management on matters concerning several functional areas, divisions, and/or customers. Requires the ability to change the thinking of or gain acceptance of others. May be responsible for the technical direction, leadership, and training of less experienced staff. Acts independently to determine methods and procedures on new assignments. 

Basic Qualifications:

• Bachelor's degree in related technical discipline and 3-5 years of operating systems experience. 

• Detail-oriented with a focus on accuracy and quality in all aspects of work.

• In-depth knowledge with cloud technology, design, implementation, and remote management.

• Strong technical skills in server administration.

• Excellent problem-solving and troubleshooting skills, with the ability to analyze complex issues and implement effective solutions.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with colleagues, stakeholders, and vendors.

• Viewed as a well-developed technical resource capable of handling moderately complex assignments.

• Ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment.

• This position is a remote position and requires a quiet, private, confidential space to work from as well as having access to your own reliable high-speed internet hard wired to your home or apartment (coax or fiber from the Internet Service Provider (ISP) to your home. Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable.

Preferred Qualifications:

• AWS Certified Sysops Administrator or certification strongly preferred.

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.