System Administrator

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

The System Administrator will oversee the maintenance, configuration, and optimization of our Enterprise Content Management (ECM) platform, Hyland Perceptive Content, while supporting related infrastructure. This role involves working closely with cross-functional teams to ensure the ECM system aligns with business needs, troubleshooting issues, and implementing enhancements. The ideal candidate will have a blend of technical expertise in ECM, server administration, SQL, and networking fundamentals.

Your role in our mission

Key Responsibilities

• ECM System Administration:
  • Maintain and administer the ECM platform, ensuring optimal performance, reliability, and security.
  • Configure workflows, user roles, permissions, and integrations to align with business processes.
• Technical Support:
  • Provide Tier 2/3 support for ECM-related issues.
  • Troubleshoot and resolve system performance issues, including SQL queries and server configuration.
• Server Administration:
  • Perform basic server administration tasks, including monitoring, patching, and managing server performance.
  • Ensure system backups and disaster recovery plans are operational for the ECM environment.
• SQL and Database Management:
  • Write and optimize SQL queries to support ECM reporting and troubleshooting.
  • Collaborate with database administrators to ensure data integrity and performance.
• Networking Fundamentals:
  • Troubleshoot connectivity issues impacting ECM performance.
  • Collaborate with IT teams to configure network settings related to the ECM system.
• Upgrades and Patches:
  • Plan and implement system upgrades, patches, and enhancements in collaboration with IT and vendor teams.
• Documentation and Training:
  • Create and maintain user guides, technical documentation, and workflows.
  • Provide training and support for end-users to maximize the system’s potential.

What we're looking for

Required Qualifications

Experience:

• • 3+ years of experience as an Application Administrator, preferably with ECM tools such as Hyland Perceptive Content, OpenText, or SharePoint.
  • Experience with server administration, SQL, and networking concepts.
  • Certification in any EMC tool preferred

Technical Skills:

• • Proficient in managing ECM systems, including workflow design and system integrations.
  • Familiarity with server operating systems (Windows or Linux).
  • Ability to write and troubleshoot SQL queries.
  • Understanding of networking (e.g., DNS, IP addressing, firewalls).

Education:

• • Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).

Communication:

• • Strong verbal and written communication skills, with the ability to translate technical concepts for non-technical audiences.

Preferred Qualifications

• Experience with scripting languages (e.g., JavaScript, PowerShell).
• Familiarity with on prem/cloud-based ECM solutions and integrations.
• Knowledge of compliance standards related to ECM systems and data security.
• Experience managing virtualized or cloud-hosted environments (e.g., VMware, Azure, AWS).

What you should expect in this role

Work Environment:

• 100% Remote Work
• Ability to work in a team setting and/or independently
• Ability to communicate and exchange information clearly to all organizational levels
• May be required to work extended hours for special business need
• Provide tech support and solutions for at all levels of the organization, from entry level staff to executive leadership
• Provide on-call support on a rotational basis

The deadline to submit applications for this posting is 1/3/2025.

#LI-REMOTE

#LI-LM1

The pay range for this position is $71,100.00 - $101,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.