Support Engineer
United States (Remote), United States
Overview
WHO WE ARE:
Beyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.
WHAT WE’RE ABOUT:
We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.
Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.
POSITION SUMMARY:
Our client is looking for a Support Engineer for a Remote based position in USA. The scheduled will fluctuate and 1 weekend day will be required.
Mission Critical Services for Azure Events is a comprehensive Unified service designed to proactively help Azure customers identify and remediate any risk to executing a successful event, such as issues related to reliability, scalability, and resiliency. In addition, MCSAE provides a fast reactive support experience if the customer does experience any problems.
Responsibilities
- Acts as the final point of escalation and resolution for advanced technical support for highly complex products, highly escalated issues pertaining to confidential security, highly technical or network/system issues.
- Provides advanced technical support to diverse audiences including highly technical IT professionals, developers, architects, and executive management.
- Own customer support experience, using collaboration, troubleshooting best practices, and transparency within and across teams (e.g. swarming)
- Help drive customer resiliency and confidence in the Azure platform
- Provide Best Practice recommendation across the entirety of Azure resources based on Customer solutions.
- Articulate, written and spoken, recommendation to leadership and technical …
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Employee assistance plan Paid holidays Paid Time Off
SkillsAzure Data Factory Azure Kubernetes Service Azure Networking Azure VM Cosmos DB Customer Support NoSQL Problem-solving Technical Solutions Troubleshooting
Experience5-10 years
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9