Support Agent

At Level, we believe using your benefits should be as easy as buying a cup of coffee. We’re unlocking the full value of compensation by rebuilding benefits as a simple payments experience — fast, flexible, and transparent. Our mission is to empower people to build better financial futures, and we’re accomplishing that by transforming the status quo of benefits.

Level is a B2B2C fintech company comprised of a diverse team from industry-leading companies like Square, Apple, Google, Uber, and Airbnb. Together, we’re creating a new payments tech stack to help employers offer more accessible and personalized benefits for their teams — and this is just the beginning.

At Level, collaboration is our superpower. By leveraging each other’s strengths and curiosity, we’ve been able to build a best-in-class product, culture, and business. 

What You'll Do:

• Transaction processing: You’ll assist with transaction review, categorization, and various other tasks associated to completing and reviewing transactions.
• On the Frontlines - As one of the outward-facing voices of Level, you’ll use phone, messaging and email to address and resolve member and provider inquiries.
• Communication - You’ll work and collaborate with internal stakeholders to identify issues and advocate for Level members and providers.
• Constant Improvement - You’ll continuously develop and refine processes and resources to keep our support and operations top-notch. You’ll address issues with intellect, grit, and empathy. And beyond the support team, you’ll tackle projects with members of other Level teams as we roll out new plans and products.

Who You Are:

• 1-2 years of experience in an operational focused role.
• 1-2 years of support or customer-facing experience.
• Quick Learner - You have a history of quickly learning and applying new information. You enjoy reading, studying, understanding, and writing about topics you’ve never before considered.
• Clear Communicator - You excel at explaining processes and products. You have deep experience engaging with customers, love solving complicated problems and are a solution-forward thinker. Clean, precise verbal and written communication skills are a must.
• Able to Handle Sensitive Information - Experience working confidential information and/or patient data. Experience with HIPAA, PHI/PII a plus.
• Takes Initiative - You’re a self-starter who thrives in an ambiguous environment. Taking ownership over new projects comes naturally to you, and you’re not afraid to challenge the established way of doing things in order to create better …