Supervisor - Pharmacy Technician Support (Remote US)

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.

Summary

As a Supervisor - Pharmacy Technician Support, you will be responsible for leading a remote team dedicated to providing high-quality customer service within pharmacy operations. You will oversee daily workflows, mentor team members, and ensure compliance with service level agreements (SLAs). This role requires a strong leader who can guide the team through complex customer interactions, implement process improvements, and maintain operational efficiency. You will collaborate with leadership to develop training programs, monitor key performance metrics, and ensure a seamless service experience for customers.

Your role in our mission

In this leadership role, you will:

• Supervise and support a team of pharmacy technician support representatives in a remote work environment.
• Assist in resolving escalated customer inquiries and provide guidance on complex issues.
• Monitor and analyze performance metrics to maintain service excellence and compliance with SLAs.
• Develop and implement training programs to enhance team skills and knowledge.
• Collaborate with leadership to refine processes and drive operational improvements.
• Oversee workflow operations to ensure accuracy, compliance, and service efficiency.

What we're looking for

We are looking for a Supervisor - Pharmacy Technician Support with:

• 6+ years of customer service experience, preferably in healthcare, pharmacy support, or insurance.
• 2+ years of leadership or supervisory experience in a remote setting.
• Strong analytical and problem-solving skills to handle escalated customer issues effectively.
• Experience working with CRM systems, help desk software, and performance tracking tools.
• Excellent written and verbal communication skills with the ability to lead and mentor a team.

What you should expect in this role

In this role, you can expect:

• Fully remote position with virtual collaboration and leadership responsibilities.
• Opportunities to improve and refine service delivery processes for operational efficiency.
• A leadership role focused on coaching, training, and developing a high-performing team.
• A fast-paced environment requiring adaptability, problem-solving, and proactive decision-making.
• Direct collaboration with management to drive service excellence and achieve strategic goals.
• A role that provides professional development opportunities and potential for career advancement.

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The pay range for this position is $48,400.00 - $69,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.