Student Success Manager
Virtual FL
Job Title
Student Success ManagerJob Description
For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.
The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.
We are seeking a dedicated and dynamic Student Success Manager to recruit, enroll, and guide a diverse cohort of students through our undergraduate and graduate programs. This role involves advising prospective students from initial contact through to graduation, ensuring they receive comprehensive support throughout their academic journey.
Start Date: 09/30/2024
Training Schedule: Monday- Friday 9 am - 6 pm ET
Candidates must be able to work one of the following schedules post-training:
Monday-Friday 9 am - 6 pm ET (Mon-Thurs one to two late nights 2 pm -11 pm) and rotating weekends (either Sat or Sun), based on business needs after first 3 months
Tuesday- Saturday: 9 am - 6 pm ET
Primary Responsibilities:
Recruitment and Enrollment:
Engage in recruiting efforts to attract and enroll qualified undergraduate and graduate students.
Conduct outreach activities through outbound calls, scheduled phone appointments, emails, chat, video chat, and SMS.
Student Advising:
Advise and guide students regarding career and program interests, ensuring alignment with their academic and professional goals.
Assist prospective students through the enrollment process specific to their chosen program.
Onboarding and Financial Guidance:
Manage all aspects of onboarding for enrolled students, providing financial guidance related to funding their education from enrollment through graduation.
Personalized Student Support:
Offer personalized advice and support, nurturing relationships, aligning degree outcomes with career goals, and providing course guidance and registration support to ensure stellar student experiences.
Orient students regarding admissions and catalog requirements, academic policies, registration procedures, and available resources.
Cohort Management:
Service a cohort of students, meeting predetermined enrollment and retention metrics.
Encourage and support students to progress through advanced degree programs.
Collaboration and Compliance:
Collaborate with academic and admissions departments along with faculty to ensure program alignment student success and adherence to State and Federal regulations, FERPA, and institutional compliance standards.
Technology Utilization:
Effectively utilize technology platforms for student management, communication, and engagement, and maintain knowledge of online education platforms and career …
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RestrictionsMust enroll in degree program if no degree
Benefits/PerksCompany contribution plan Competitive benefits package Competitive health benefits Comprehensive benefits package Comprehensive Retirement Package Generous paid time off Gift of Knowledge Program Health benefits Paid Time Off Remote work Retirement package Tuition Assistance Volunteer Day
Tasks- Advise and guide students
- Advise students
- Collaborate with departments
- Manage onboarding and financial guidance
- Provide personalized support
- Recruit and enroll students
- Support students
- Training
Advising Brightspace CampusLogic Canvas Career Planning Tools Cohort management Collaboration Communication Compliance Consultative sales Counseling Creativity CRM Tools Customer service Cvue Enrollment Financial Guidance Google Apps Microsoft Office Online Education Platforms Organization Organizational Policies Problem-solving Procedures Recruitment Sales Slate Student advising Student Management Student Support Technology Utilization Time Management
Experience3 years
EducationBachelor's degree Business Communications Education Psychology Technology
Timezones