Student Success Manager (MSP)
Virtual FL, United States
Job Title
Student Success Manager (MSP)Job Description
For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.
The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.
We are seeking a dedicated and dynamic Student Success Manager to recruit, enroll, and guide a diverse cohort of students through our undergraduate and graduate programs. This role involves advising prospective students from initial contact through to graduation, ensuring they receive comprehensive support throughout their academic journey.
Primary Responsibilities:
Recruitment and Enrollment:
- Engage in recruiting efforts to attract and enroll qualified undergraduate and graduate students.
- Conduct outreach activities through outbound calls, scheduled phone appointments, emails, chat, video chat, and SMS.
Student Advising:
- Advise and guide students regarding career and program interests, ensuring alignment with their academic and professional goals.
- Assist prospective students through the enrollment process specific to their chosen program.
Onboarding and Financial Guidance:
- Manage all aspects of onboarding for enrolled students, providing financial guidance related to funding their education from enrollment through graduation.
Personalized Student Support:
- Offer personalized advice and support, nurturing relationships, aligning degree outcomes with career goals, and providing course guidance and registration support to ensure stellar student experiences.
- Orient students regarding admissions and catalog requirements, academic policies, registration procedures, and available resources.
Cohort Management:
- Service a cohort of students, meeting predetermined enrollment and retention metrics.
- Encourage and support students to progress through advanced degree programs.
Collaboration and Compliance:
- Collaborate with academic and admissions departments along with faculty to ensure program alignment and student success and adherence to State and Federal regulations, FERPA, and institutional compliance standards.
Technology Utilization:
- Effectively utilize technology platforms for student management, communication, and engagement, and maintain knowledge of online education platforms and career planning tools.
Minimum Qualifications:
- Bachelor Degree with a focus in Business, Education, Psychology, or Communications.
- A minimum of 3 years of relevant experience counseling/advising, stellar customer service and/or sales concierge service, management of a large customer base.
- At least two years of experience for every year of formal education required. All interested candidates for this position who do not have a degree must …
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Bonus or commission-eligible Company contribution plan Competitive benefits package Competitive health benefits Comprehensive benefits package Comprehensive Retirement Package Generous paid time off Gift of Knowledge Program Health benefits Inclusive workplace Paid Time Off Remote work Retirement package Tuition Assistance Volunteer Day
Tasks- Advise students
- Collaborate with departments
- Guide students
- Manage onboarding and financial guidance
- Provide personalized support
- Recruit and enroll students
- Support students
- Utilize technology platforms
Advising Brightspace Canvas Cohort management Collaboration Communication Compliance Conflict Resolution Consultative sales Counseling Creativity CRM CRM Tools Customer service Decision making Diversity Enrollment Equity FERPA Financial Guidance Google Google Apps Inclusion Interpersonal Management Microsoft Office Onboarding Online education platforms Organization Organizational Policies Procedures Recruiting Recruitment Remote work Sales Student management Student Support Technology Technology Utilization Time Management
Experience3 years
EducationBachelor Bachelor degree Business Communication Communications Counseling DO Education Psychology Related Sales Technology
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9