Strategy & Operations Manager, Partnership Sales & Operations

United States, HOFFMAN ESTATES, Remote, Remote

Transformco

USD 130K+ Full Time Mid

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Published 6 days ago

Employment Category

Regular, Full-time

Travel Requirements

None

Responsibilities/Skills/Experience Requirements

JOB DUTIES/RESPONSIBILITIES:

Develops and implements outreach strategies to attract new partnerships and increase revenue from existing partners
Collaborates with internal teams to develop customized solutions that enhance partner satisfaction and drive growth
Conducts regular business reviews with partners to identify new opportunities, provide data driven recommendations to increase sales and identify areas for improvement
Assists with development and execution of new partnership initiatives to drive revenue growth and expand business opportunities
Partners with leadership to define and refine customer experience objectives and KPIs, determining the most critical metrics for measuring success and driving continuous improvement in customer interactions
Identifies, designs, and executes process improvements, using judgment to streamline workflows and elevate the quality of customer interactions, ensuring alignment with strategic goals
Leads cross-functional projects with full accountability for optimizing customer service and support processes, making strategic decisions on resource allocation, timelines, and problem-solving to ensure maximum impact and operational efficiency
Analyzes customer feedback, survey data, and performance metrics, evaluating the effectiveness of customer experience initiatives and providing actionable insights and recommendations to leadership to drive informed decision-making and improvements
Collaborates with multiple departments, driving the integration of customer experience strategies into broader business operations and guides these initiatives to ensure they align with organizational objectives and deliver tangible outcomes
Takes leadership in driving the adoption of new technologies, tools, and processes, assessing emerging solutions and implementing those that significantly enhance the customer experience while aligning with long-term strategy
Manages high-impact projects from inception to completion, autonomously defining goals, setting clear deliverables, and ensuring that milestones are met on time, within scope, and with optimal results
Collaborates with customer service, technical teams, and stakeholders to ensure processes are fully aligned, continuously optimized, and executed seamlessly, addressing any roadblocks and making adjustments as necessary to ensure project success
Champions a culture of innovation and efficiency, taking initiative to regularly review processes, solicit feedback, and recommend new tools, technologies, or methodologies that will enhance service delivery and customer satisfaction

JOB REQUIREMENTS:

Bachelor's Degree
5-10 years of related experience
16 years of age or older

REQUIRED SKILLS:

Bachelor's degree in Business Administration, Operations Management, or a related field
5+ years of experience in business strategy, operations, or partnerships, preferably in a high-growth environment
Experience in market expansion, business development, or strategic growth initiatives a plus
Strong project management skills, with a proven track record of leading cross-functional initiatives
Excellent communication and collaboration skills, with the ability to influence and drive change across teams
Proficiency in Microsoft Excel, Google Sheets, or other data analysis tools; experience with project management software (e.g., Asana, Trello) is a plus
Self-motivated, results-oriented, and comfortable working in a fast-paced, dynamic environment
Strong analytical and problem-solving skills with a focus on driving measurable improvements