Strategic Technical Project Manager

Job Description

We’re looking for a Technical Project Manager to join Procore’s Global Professional Services org within our Strategic Accounts Team. In this role, you'll be a key player in our technical services organization, overseeing the successful execution of complex development and integration projects. You will leverage your deep understanding of the Procore SaaS platform and you will act as a crucial link between our GPS, Premier Support, Engineering, and Product teams, ensuring that our strategic customers’ technical needs are prioritized, addressed, and communicated effectively. With a proven track record in managing large-scale projects for Fortune 500 clients, you'll ensure project objectives are achieved on time and within budget. In addition, you'll take ownership of our Security workstream, ensuring a robust and secure environment for our products. Furthermore, you'll serve as the primary point of contact for product and customer-related technical inquiries, including rate limits, beta API access, and technical product bugs.  

To build successful relationships with our team and your clients, you’ll need to visit them! Traveling for clients on-site and company events will be required for up to 25-35% of your time.

This is a remote position that reports into the Director of Project Management, Professional Services, Strategic Accounts. 

What you’ll do:

• Oversee and manage the complex technical workstreams on our largest projects, working with the primary project managers to ensure on-time, on-budget, and high-quality delivery.

• Collaborate with Solution Architects and Integration Engineers to develop and execute technical services based solutions.

• Help define and work with the team to communicate project scope, goals, and deliverables.

• Manage project resources, including budget, timeline, and personnel for client facing technical initiatives, development and integration projects.

• Develop a deep understanding of a customer’s specific use-cases within Procore, and utilize this knowledge to ensure that customer issues are appropriately prioritized and communicated to the Engineering and Product teams.

• Monitor and report on the overall well-being of customers, tracking essential health and usage indicators to reduce or eliminate churn risk

• Ensure adherence to project methodologies and quality standards.

• Look at data and infer usage patterns

What we’re looking for:

• 15+ years of overall experience in technology systems and/or software projects

• Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, with a background in DevOps Engineering, SOC analysis, or similar technical positions.

• Preferred experience working in a customer facing capacity with strong Project Management skills

• Strong understanding of project management …