Strategic Sourcing, Director (Call Center/BPO) - Virtual

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

The Strategic Sourcing Category Manager (Call Center/BPO) is accountable for developing (with input from stakeholders) and implementing category strategy including the sourcing life cycle and commercial activities for aligned suppliers. Serves as the organizational expert in the category to meet internal requirements that drive desired business outcomes and financial results.

Responsibilities:
Responsible for the sourcing life cycle and commercial activities for aligned suppliers primarily aligned to the customer care space. Serves as the organizational expert in the category to meet internal requirements that drive desired business outcomes and financial results.

• Develops strong, trusted partnerships with key business stakeholders while building and developing category strategy, driving alignment, and managing risk and issues.

• Acts as Alight’s contractual point of contact with aligned suppliers, managing strategic sourcing engagement activities (RFPs, negotiations, contracting, governance etc.) and ongoing relationship

• Deep expert in category (supply markets, internal business requirements, etc.), develops solid demand forecasts and consults with key stakeholders on industry trends

• Proactively defines requirements to enable continuous improvement and works with procurement excellence team to ensure latest market research and analytics drive category strategy

• Leads in connecting the Supplier needs of all Businesses and brings those parties together to identify opportunities/synergies driving alignment on common product/service sets

• Acquires a deep understanding of business objectives, drivers, and desired outcomes in order to build those elements into the Sourcing process

Work Experience:

• 10+ years of experience in Supplier Category Management or Health or Wealth operational outsourcing disciplines:  Health, Wealth or Payroll. 

• Experience managing client and/or third-party supplier contracts, with a detailed understanding of Terms and Conditions of the MSA, Statements of Work and Fee Schedules.

• Deep expertise in overseeing Governance routines and processes: change orders, Service Level Agreements, performance dashboards, escalation management, root cause analysis, risk mitigation, audit compliance (SOC I ad SOC II), business continuity, data privacy and related Governance routines

• Strong financial acumen, including but not limited to P&L Management, budgets and forecasting, invoice validation, cost savings, ROI/cost modeling and operational fee structures (ie:  PEPM/PEPY, volume-based pricing, variable charges, RUs, minimum guarantees and ARC/RRC).

• Excellent communication and relationship management skills with the ability to build trusted partnerships with internal and external stakeholders at all levels of the organization.

• Solutions oriented and has a proven track record of using facts, data and cost modelling techniques to build business cases and influence decisions.

• Experience in negotiation techniques; proven ability to deliver favorable agreements which meet business requirements.

• Strong knowledge of the industry and market trends.

• Project management or program management experience

• Working knowledge of contracting process and tools.

• Able to travel as required

Knowledge, Education, Certification, Skills & Technical Proficiencies:

• BA/BS in business, finance, supply chain management or appliable field or equivalent experience.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible.  Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. 

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.   In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

102,400 USD

Maximum :

162,600 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Apply