Strategic Partner Manager

Company Overview
At VersiTech, we transcend the traditional boundaries of a tech company. We’re innovators at heart, problem-solvers in action, and growth partners in spirit. Our legacy is a commitment to forward-thinking and customer centric solutions, tailored to our partners and merchants within the hospitality industry. In every solution we create and every service we offer, our ethos is clear — technology should not just be advanced but also accessible and user-friendly. We focus on building lasting relationships, deeply understanding the challenges our clients face, and fostering their success every step of the way.
VersiTech’s two product lines, BOLD Integrated Payments and Tonic POS Software, are meticulously crafted to meet the dynamic needs of modern businesses. Together, our product lines achieve a full sit-to-stand customer experience for restaurants, bars, nightclubs and others in the hospitality space.
Who We Are
We run on a rapidly growing and widely accepted business operating philosophy called, “EOS” (Entrepreneurial Operating System). In learning to utilize EOS, you will have the ability to drive growth and be an empowered decision maker, something that you can’t get in large, slow-moving organizations.
We strive to live our values every day and, in every way, and are looking for others who feel the same way:

• We are ALL IN: committing wholeheartedly to a single vision and focused to achieve success for ALL involved - our employees, our partners, our vendors, our communities.
• We are HUMAN: grounded in accountability, genuineness, and the strength of our relationships and different perspectives.
• We DARE TO BE DIFFERENT: embracing a culture of fun and approachability, prioritizing our partners and team members first.

How will you make an impact in this role?

The Strategic Partner Manager (SPM) is a pivotal role dedicated to enhancing partner relationships, driving revenue growth, and optimizing the overall partner experience. SPM is responsible for proactive engagement with both Bold and Tonic partners, ensuring their needs are met, and supporting them in maximizing their revenue potential. This role requires a commitment to operational excellence and leadership, including mentoring new Partner Relationship Managers and Partner Experience Specialists.

Key Responsibilities:
Strategic Partner Management:

• Develop and maintain strong relationships with key decision-makers and stakeholders within partner organizations.
• Act as the primary point of contact for assigned partners, addressing their needs, resolving issues, and ensuring satisfaction.
• Engage with partners throughout their onboarding process when assigned to your portfolio in collaboration with the assigned Partner Relationship Manager (PRM), as applicable.
• Conduct and lead weekly and bi-weekly cadence meetings for Top Performing Partners (TPPs) in collaboration with the Partner Relationship Managers.
• Facilitate quarterly QBR’s for Partners, leading these discussions and coordinating with the PRM.
• Ensure all communication with partners (calls, emails, texts, meetings) is documented in Salesforce, including detailed notes and follow-ups.
• Perform regular “pulse checks” to gauge partner satisfaction and address any concerns or issues.
• Travel as necessary to Partners assigned to your portfolio either quarterly or annually in addition to trade show travel requirements as necessary

Partner Strategy and Success Planning:

• Collaborate with assigned partners to develop and execute strategic success plans, tailored to their specific goals and needs.
• Provide education and insights on industry trends, company updates, and best practices.
• Discuss and promote The Bold Advantage Program, re-engaging partners as needed.
• Utilize knowledge of pricing and payment structures to drive revenue and optimize residuals.
• Manage the creation and review of Schedule A documents, ensuring alignment with partner requirements and business objectives.
• Set and review goals with partners, conduct needs analysis, and introduce new ideas and opportunities for additional products or services.
• Facilitate ongoing training for partners to enhance their independence and efficiency, including application processes, underwriting guidelines, and profitability analysis.

Operational Excellence and Leadership:

• Uphold operational standards and contribute to a collaborative team environment.
• Serve as an escalation point for any company-related issues affecting assigned partners.
• Oversee the review of profitability analysis and engage in discussions with partners to enhance their performance and revenue.

Performance Metrics:

• Achieve high partner retention rates.
• Drive quarter-over-quarter revenue and MID count growth.
• Increase YOY percentage of growth in assigned portfolio of partners
• Meet or exceed the target for monthly partner calls, visits and QBR’s

Qualifications:

• Proven experience in partner management, sales, or a related field.
• Strong understanding of revenue generation strategies and partner engagement practices.
• Exceptional communication and relationship-building skills.
• Proficiency in Salesforce or similar CRM tools.
• Demonstrated leadership abilities with experience in mentoring or coaching team members.
• Ability to analyze data, set strategic goals, and implement effective solutions.

Join us in this dynamic role where you will drive significant impact through strategic partner management, revenue growth, and exceptional partner experiences.

Apply today to be part of a team committed to excellence and innovation in partner relations.

The hours of operation for this role will fall within 8am – 5pm EST.
This is a remote role with medium travel expectations (40-50%) of travel.
You will have a base salary plus a variable compensation plan for this role.

We stand behind our colleagues and loved ones with benefits and programs that support one another’s holistic well-being. That means we prioritize physical, financial, and mental health through each stage of life. VersiTech benefits include:

• 401(k) program with available company match
• Variety of medical, dental, and vision insurance plans to choose from
• Robust supplemental insurance offerings - life insurance, disability benefit, & even discounts on pet insurance!
• FSA/HSA availability
• Employee Assistance Program, Caregiver Support Program, & an Adoption Assistance Program
• Career development and training opportunities
• 2 weeks PTO, plus 7 major holidays

If you are the kind of person that serves with a people-first mentality, leans into a vision that people can get behind, and enjoys being a part of a fast-growing organization, we want to talk with you! 

VersiTech, LLC is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
 
Employment eligibility in the U.S. is required as VersiTech, LLC will not pursue visa sponsorship for this position.

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