Strategic Finance Senior Analyst

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Strategic Finance team at Genesys is a key partner to the business and provides analysis and thought leadership to support executive decision-making and company performance across key strategic goals. 

The team is looking for a Strategic Finance senior analyst who will serve as a business partner for the Renewal Management leadership team, which drives growth by ensuring customers renew and expand their partnership with Genesys over time. 

As a business partner for this team, the Strategic Finance senior analyst would play a key role supporting one of the largest value drivers at the company.

Key Responsibilities:

• Support analytics for quarterly renewals forecasting process: consolidate and validate contractual data from multiple sources, synthesize and overlay business assumptions at the customer level, produce and maintain renewal metrics commonly used within enterprise software to evaluate customer trends and business performance

• Partner with regional Renewal Management, Customer Success, Sales, Operations, and other teams to assess customer intentions at time of contract renewal

• Collaborate with revenue forecasting teams and other Finance stakeholders to validate contractual data and ensure renewal assumptions are appropriately reflected within financial models

• Perform ad-hoc analyses, interpret renewal data, and provide decision support to Renewal Management leaders

• Produce executive-level outputs that explain trends in the business

• Identify and drive forecasting process improvements, including standardized reporting tools and dashboards

Qualifications / Skills:

• 3+ years of experience in Strategic Finance, FP&A, investing, investment banking, transaction services, or other business partnership role

• Advanced Excel & financial modeling skills

• Understanding of key metrics used in the enterprise software industry and primary revenue drivers; …