Strategic Experience Manager

Kiavi is one of the nation’s largest private lenders to residential real estate investors (REIs). We harness the power of data & technology to offer our customers a simpler, more reliable, and faster way to access the capital they need to scale their businesses. 

Formerly known as LendingHome, we’re committed to helping REIs revitalize the approximately $25 trillion worth of aged U.S. housing stock to provide move-in ready homes and rental housing for millions of Americans across the country.

Combining our technology and industry expertise, Kiavi has grown to a team of over 400 and has won many awards over the years including Forbes Fintech 50, Finovate Awards, Best Digital Mortgage Platform, Fast Company’s Most Innovative Companies, and many more. 

• Loans Funded: $18+ billion in loans funded 
• Homes financed: 71,000+ projects funded for our customers across the country
• Geography: 31 states + D.C. where we lend to REIs so they can revitalize neighborhoods
• Employees: Over 400 employees with competitive benefits and perks

This position can be based remotely in any of our approved hiring regions. Our hybrid distributed workforce philosophy allows us to find the best talent in the country and build diverse teams, while allowing our colleagues to work from the location that works best for them. 

The Team:   The Kiavi Strategic Accounts Team is asked with retaining key high tier customers and driving repeat business. The Strategic Accounts Team is rooted in the same three core CX principals; Doing the Right Thing, Commitment to Excellence and Winning as a Team. Each teammate centers their work around trying to make a difference in the lives of each and every customer daily - through helping them successfully secure financing and grow their business.   The Role:   As a Kiavi Strategic Experience Manager you are responsible for managing, retaining and growing business relationships with deeply experienced real estate investors in targeted markets. These efforts include, but are not limited to:

• Managing the loan origination process for Strategic Accounts
• Growing account production, in partnership with Strategic Account Director
• Acting as point person for all borrower communications with established relationships
• Providing a white glove service experience on every loan
• Delivering a seamless relationship handoff from the SAE on each borrowers first loan

You will partner closely with the Strategic Accounts Team, Director CX, VP Business Development, …