Strategic Client Support Manager (Large Group Exp)

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

***NOTE: For this role we are seeking candidates who live in California***

Position Purpose: The Strategic Client Support Manager manages strategic initiatives for assigned large complex customers. This position manages the business relationship with large employer groups and a variety of customer initiatives across the organization.

• Performs key liaison to functions between Health Net and large employer groups on strategic initiatives.  
• Establishes and maintains positive relationships with internal and external parties to assist them in matters relating to the broad scope of Health Net activities
• Establishes, organizes and directs work teams to accomplish implementation project work including, but not limited to, identification and confirmation of participants, establishment of a project plan, consistent work team engagement and productivity, meeting facilitation, consensus building, communication and tracking of project timelines, milestones, costs and deliverables, and recommendation documentation and implementation oversight
• Provides support for cross-functional and departmental activities lead by others in support of the customer business initiatives. Represents the customer on enterprise-wide cross-functional projects and implementations
• Leads impact assessment and business requirements gathering to identify and document impact of an implementation on, for example, existing sales, administrative and operational work streams and systems
• Identifies, investigates, and validates improvement opportunities
• Conducts work group and steering committee meetings. Prepares and presents project updates for management and work group
• Prepares communications and presentations to all levels in the organization and internal and external customers
• Prepares and analyzes data to support the customer’s programs. Manages ongoing activities such as tracking, monitoring and maintenance of custom contractual obligations for customer, vendor and third-party agreements
• Handles and resolves customer problems
• Performs other duties as assigned
• Statewide travel as required – 10%

Education/Experience: Bachelor’s degree in business or related field or equivalent experience.
Minimum five years account or project management experience, which includes leading large complex cross-functional projects.
Health care or other relevant industry experience preferred.
Experience working with large employers preferred.
License/Certification: Possession of a California Department of Insurance: Accident & Health or Sickness and Life licenses or the ability to acquire one within a reasonable period of time preferred.

Centene offers a comprehensive benefits package including: …