Strategic Account Merchant Manager

Location:

At Key Bank, our client relationships are our top priority. We are looking for a dedicated and personable Strategic Account Merchant Manager to manage, cultivate and retain Key Bank’s merchant services clients and support their service needs. The ideal candidate will have a passion for helping others and a drive to provide exceptional customer service.

Objectives of this role

• Proactively work with clients to review their business, suggest new and innovative ways to engage so that the client is successful

• Act as the main point of contact in all matters relating to client, becoming the trusted advisor and bridging the gap between sales and customer support

• Work with Sales and other internal teams to develop a thorough understanding of our products and services

• Manage accounts to ensure clients are receiving the right product and services mix which address their needs and creating upsell, cross-sell and renewal opportunities

• Conduct Quarterly Business reviews which include interchange and pricing analysis, payments optimization, and base understanding of PCI requirements and fraud prevention strategies.

• Collaborate with team members to assess and deliver on initiatives

Skills and Qualifications

• 5-7 years experience as a relationship manager for merchant services accounts

• Ability to multitask and juggle several responsibilities simultaneously

• Strong written and verbal communications

• Good attention to detail and organizational skills

Preferred Qualifications

• Proven track record of meeting or exceeding expectations and receiving positive customer feedback

• Proficiency with common customer success and customer relationship management tactics as well as common software applications (e.g. SalesForce)

• Experience working with Fiserv and/or Elavon

• Possess essential project management skills 

Travel: Required 10-15%

Location: Remote, from the United States

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment.  As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

This position is NOT eligible for employment visa sponsorship for non-U.S. citizens

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $85,000.00 to $110,000.00 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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