Strategic Account Manager

Smartcar is on a mission to simplify how people securely connect their favorite apps and services to their cars. We build developer-friendly vehicle APIs so businesses can use a single integration to make their products available to cars across brands.
Founded in 2015, Smartcar has raised $36M from Andreessen Horowitz, New Enterprise Associates, and Energize Capital. We are now the leading developer platform for mobility businesses across North America and Europe, serving amazing customers such as Uber, Turo, NRG, Uplight, Emovis, and AutoNation.
Innovative mobility companies use our API platform to manage EV charging, verify mileage, issue digital car keys, monitor fleets, and much more.
As Smartcar's founding Strategic Account Manager in the United Kingdom, you'll play a critical role in driving our European expansion by adapting and applying the proven strategies of our US team to the unique needs of the EMEA market. You will take full ownership of post-sales relationships with Mid Market and Enterprise accounts, collaborating closely with Success Engineering, Solutions Architects, and Product Support to overcome challenges, drive growth, and ensure long-term success.
Feel free to check out what our interview process looks like.
This opening is remote within the United Kingdom. We’d love for you to join us!

Key Responsibilities

• Own a revenue quota, negotiate renewals and upsells, and manage accounts to achieve growth targets and optimal commercial outcomes.
• Act as a Smartcar consultant to build in-depth relationships with customer points of contact from C-levels to ICs in order to gain a complete understanding of their business goals and objectives.
• Grow existing customers’ vehicle usage growth and expansion revenue through co-creating and driving joint client goals and strategic growth plans.
• Execute on all phases of the post-sales customer lifecycle, partnering with Success Engineering during implementation.
• Partner with engineering, sales, marketing, and design to relay customer feedback, determine which product updates or features should be prioritized, and drive customer value.

Who You Are

• 5-8 years of B2B Account Management experience successfully carrying a quota and growing a $MM portfolio of strategic relationships with deep technical and product needs.
• Experience leading a consultative success approach for Mid-Market and Enterprise customers.
• Ability to navigate organizations to expand relationships at all levels.
• Proven track record of maintaining high customer satisfaction rates.
• Strong presentation, verbal, and written communication skills.
• You have a data driven mindset, and a sense of urgency to take action when customer usage needs improvement.

Manager

• Victor Black

Your Team

• D'Angelo Sanders
• Emily Babus
• Andy Simon
• Ben Shepherd
• Asa Hope
• Oliver Buckingham
• Zach Thomas
• James Barnes
• Adrian Nicholl

Compensation and Benefits Package

• Base salary determined by years of experience: £37,000 - £60,000.
• OTE: £62,000 - £100,000 (60/40 split).
• Competitive equity.
• Remote work within the United Kingdom.
• Medical benefits through BUPA.
• Pension plan at 4%.
• Unlimited PTO and 10 paid bank holidays.
• 8 weeks of 100% paid parental leave with an additional 4 weeks unpaid, 1-week half day ramp back time and a 5 week meal delivery subscription.
• 10 days of paid bereavement leave.
• Wellness stipend of £40 a month.
• Cell phone and Internet stipend of £40 a month.
• £250 yearly learning and development stipend.
• £300 work-from-home stipend.

Sponsorship

• We do not currently support any new sponsorship opportunities or sponsorship transfers for this role.

Recruiter For This Role

• Jackie Leary

Smartcar is an equal opportunity employer. If you require accommodations for a disability or special need during the interview process, please contact us at HR@smartcar.com. We're here to ensure your comfort and provide reasonable support. Apply