Strategic Account Executive

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.

Job Description

Position Title: Strategic Account Executive

Reports To: Regional Vice President

Department: Sales

Location: US (Remote)

Classification: Exempt, Salary

Position Summary

This position is responsible for driving new revenue growth by identifying and selling language solutions to organizations within a defined base of prospective and current customers.  Product suite includes translation, localization and global content solutions as well as emerging solutions.

Major Responsibilities, but not limited to

• Identify, engage, and close sales opportunities with new customers as well as existing customers that represent opportunities for growth.

• Deliver company objectives of increased revenue and profit margins with an emphasis on longer contract duration and technology sales.

• Develop a strategic customer acquisition plan targeting top accounts and new business development initiatives.

• Manage a portfolio of leads generated through prospecting calls and company marketing sources.

• Understand complex customer issues regarding translation support and recommend solutions based on full suite of company products and services.

• Negotiate contract terms and conditions and manage contract process through to execution.

• Create sales plans for specific sales opportunities by identifying customer decision makers, compelling events, buying process, competitors, and action items.

• Interface with product and market specialists to develop cross-product deal pricing and effectively position with customer evaluation teams.

• Manage complex sales opportunities by ensuring buy-in from all customer stakeholders.

• Coordinate the development of comprehensive proposals in response to customer RFIs and RFPs.

• Document and track all activity using Salesforce.com including pipeline opportunities, customer communications, task follow up and implementation records.

• Ensure efficient and effective transition of customer deal after close to Account Manager for day-to-day account responsibilities.

• Provide support to cross-functional teams as needed (tradeshows, networking events, demonstrations, and sales calls.)

• Support LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures, and services; and thereby increase efficiency, productivity, effectiveness, and customer satisfaction.

Metrics will include (but are not limited to) the following

• Meet or exceed annual revenue targets.

• Maintain accurate and updated pipeline.

• Meet or exceed activity targets (calls, face-to-face meetings, phone conferences, etc.)

• Track all activity in Salesforce.com.

The full-time annual salaries for this role is listed below. Please note that …