Staff TPM, Voice of the Customer (VoC) Programs
Remote - USA
At Coinbase, our mission is to increase economic freedom around the world, and we couldnât do this without hiring the best people. Weâre a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether theyâre trading, storing, staking or using crypto. Know those people who always lead the group project? Thatâs us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. Weâre a remote-first company looking to hire the absolute best talent all over the world.
Ready to #LiveCrypto? Who you are:
- Youâve got positive energy. Youâre optimistic about the future and determined to get there.Â
- Youâre never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.Â
- You appreciate direct communication. Youâre both an active communicator and an eager listener - because letâs face it, you canât have one without the other. Youâre cool with candid feedback and see every setback as an opportunity to grow.
- You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. Youâre not looking for a boring job.
- You have a âcan doâ attitude. Our teams create high-quality work on quick timelines. Owning a problem doesnât scare you, but rather empowers you to take 100% responsibility for achieving our mission.
- You want to be part of a winning team. Weâre stronger together, and youâre a person who embraces being pushed out of your comfort zone.
As the Staff TPM, Voice of the Customer (VoC) programs, you will lead our enterprise culture of Customer Focus by developing technical solutions that help leaders across the globe connect to the front line and individual customer experiences. You and your team will collaborate âŚ
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Remote - USA
Benefits/PerksDental Learning opportunities Medical Remote-first company Remote work Target bonus Target equity Team Collaboration Vision
Tasks- Analysis
- Continuous Improvement
- Create high-quality work on quick timelines
- Customer support
- Data Analysis
- Develop technical solutions
- Disrupt ourselves
- Embrace feedback
- Increase economic freedom
- Learn about and live crypto
- Voice of the customer
Analytics Bleeding edge tech Business Analytics Communication Continuous Improvement Crypto Customer Experience Customer Feedback Customer service Customer Support DAOs Data analysis Data engineering Data Protection DeFi Design Due Diligence Engineering Finance Integration Java Leadership Management NFTs Privacy Product Design Python R Research Salesforce SQL Technical Leadership Web3 Web 3.0
Experience5 years
EducationBusiness Business Analytics Finance
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9