Staff Product Manager of Risk

About Signifyd

At Signifyd, we empower businesses to embrace the future of commerce, eliminating fraud and promoting trust and convenience across e-commerce transactions. Our innovative solutions drive growth for retailers by making their customers feel safe and valued.

We are on a mission to build trust and convenience at every step of the e-commerce experience. If you are passionate about product innovation and eager to develop solutions that address real-world challenges in e-commerce fraud, we would love to hear from you.

We are on a pivotal moment of our trajectory in rapid expansion, reaching true scale and competing for key areas of the market. We need strong strategic leaders to help drive the new future of our offering. 

Role Overview

As a Staff Product Manager for our Risk Platform, you will spearhead the development of a cutting-edge platform aimed at detecting and mitigating risks in e-commerce transactions. You will play a pivotal role in enabling both internal and external risk operations teams to identify risk, manage rules and thresholds effectively, ensuring a scalable and adaptable product that aligns with dynamic market needs.We have an amalgamation of different tools and processes we have built with this purpose over the years, and we need now to build out a unified market ready whole product for the most efficient risk teams in the market.

Key Responsibilities

• Lead the vision, strategy, and roadmap for the Risk Platform, ensuring alignment with business objectives and customer needs.
• Collaborate with Engineering, Data Science, Customer Success and Risk Intelligence teams to define and prioritize high-impact features that enhance platform capabilities.
• Engage with key stakeholders to gather insights and feedback, translating complex needs into clear, actionable requirements and product specifications.
• Oversee the end-to-end lifecycle of product features from ideation through launch, ensuring successful implementation and adoption.
• Establish and monitor key performance indicators (KPIs) to measure platform effectiveness and drive continuous improvement.
• Act as a product evangelist, represent Signifyd at internally and externally

Required Skills and Qualifications

• 7+ years of product management experience, with a strong background in developing platforms or products in high-tech, e-commerce, or similar environments.
• Proven ability to lead cross-functional teams and projects, demonstrating exceptional collaboration and leadership skills.
• Deep understanding of risk management, fraud prevention, and e-commerce ecosystems.
• Strong analytical skills and experience with data-driven decision making.
• Excellent communication and presentation skills, capable of conveying complex ideas to diverse audiences.

Desirable Attributes

• Experience with rule-based systems or decision engines.
• Familiarity with AI and machine learning applications in risk assessment.
• 3+ years of experience directly in the Risk space

30-60-90 Day Plan

First 30 Days: Understanding and Integration

Objective: Acclimate to the company, understand the product and technology, and establish key internal relationships.

Activities:

• Onboarding and Training: Complete all necessary onboarding processes, attend product training sessions, and familiarize with Signifyd's culture and values.
• Meet the Team: Schedule one-on-one meetings with members of the product, engineering, data science, and risk operations teams to understand roles and gather insights.
• Platform Deep Dive: Gain a comprehensive understanding of the Risk Platform’s current capabilities, architecture, and customer use cases.
• Stakeholder Engagement: Begin regular meetings with key stakeholders to understand their expectations, ongoing projects, and how the Risk Platform impacts their work.
• Initial Product Review: Conduct a preliminary audit of the existing product features and backlog items with the product and engineering teams to assess priorities.

Days 31-60: Strategic Planning and Initial Execution

Objective: Define strategic goals for the Risk Platform and initiate key projects.

Activities:

• Strategic Roadmap Development: Based on insights gained, start crafting a strategic product roadmap that aligns with business objectives.
• Customer and Market Analysis: Engage with customer success and sales teams to understand customer feedback, market needs, and competitor landscape.
• Prioritize Features: Identify quick wins and longer-term strategic initiatives; begin planning for the next development cycle.
• Process Optimization: Review and propose enhancements to the product development lifecycle to increase efficiency and efficacy.
• Stakeholder Updates: Provide regular updates to stakeholders about roadmap plans and progress, ensuring alignment and adjusting based on feedback.

Days 61-90: Implementation and Impact

Objective: Implement strategic initiatives and begin tracking their impact.

Activities:

• Launch Initial Features: Oversee the development and launch of prioritized features identified in the first 60 days.
• KPIs and Metrics Implementation: Define and begin tracking key performance indicators for newly launched features to measure impact and success.
• Team Collaboration Strengthening: Continue to foster strong relationships within the team and across departments to facilitate seamless collaboration.
• Feedback Loops: Establish regular feedback loops with customers and internal teams to refine features and ensure the platform meets user needs.
• Long-term Planning: Start looking beyond the 90 days to set goals for the next quarter and beyond, ensuring sustainable growth and innovation for the Risk Platform.

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Signifyd provides a base salary, bonus, equity and benefits to all its employees. Our posted job may span more than one career level, and offered level and salary will be determined by the applicant’s specific experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

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