Staff, Product Manager (L4) - User Authentication & Identity

See yourself at Twilio

Join the team as our next Staff Product Manager on Twilio’s User Authentication and Identity product team.

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twi

About the job

This position is needed to craft and deliver on the vision, strategy, and roadmap for Twilio’s User Authentication and Identity product portfolio.

Twilio is looking for a Product Manager to join the User Authentication and Identity product team of our Communications business unit. You will understand the needs of our customers for user verification/authentication and build products that solve that need at global scale. Working side by side with other product managers and engineering counterparts, you will collaborate to craft and deliver on the vision, strategy, and roadmap for authentication and identity veri

Responsibilities

In this role, you’ll:

• Be the voice of the customer in every conversation and decision, and ensure we build world class products that our customers love and value.
• Own the product strategy, roadmap, and release cadence for both zero-to-one products and expanding the value of existing products.
• Support your engineering team in delivering quality features efficiently, and your global go-to-market team in selling them. 
• Get your hands dirty, align executives, convince peers, and coordinate dependencies to get-it-done.
• Seek out unique points of view to deliver products that reflect the global population and make communication more inclusive for all.

Qualifications 

• Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

  
  

  Required:

  • Minimum of 4+ years of Product Management or related experience building customer-facing cloud products for businesses or developers.
  • Experience building products/services related to consumer authentication and identity management. 
  • Experience working in an agile/SCRUM development process with globally-distributed teams and customers, occasionally working non-standard hours.
  • Strong technical, analytical, and UI/UX design understanding. 
  • Ability to speak and write in English fluently.
  • Bachelor in Computer Science, Engineering, or equivalent practical experience required.

  Desired:

  • Experience working with direct sales, marketing, and defining pricing/packaging.
  • Experience building products/services related to APIs, identity verification, access management, fraud, billing, messaging, or telecom.
  • Founder or early-stage startup experience. 
   

Location

Location

This role is remote in the US and  Canada but is not eligible to be hired in California, Connecticut, Pensilvania, New York, New Jersey or Washington State; or outside of the provinces of Ontario, Alberta and British Columbia.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

  *Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only*The estimated pay ranges for this role are as follows

• Based in Colorado or Washington D.C. : $149,440.00 - $186,800.00 USD 
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $158,240.00 - $197,800.00.
• Based in the San Francisco Bay area, California: $175,840.00 - $219,800.00 USD.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.   Applications for this role are intended to be accepted until November, 15th, 2024 but may change based on business needs.

 

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

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