Staff Business Analyst, Revenue Technology and Process

Job Description

We are looking for a Staff Business Analyst, Revenue Technology and Process to be responsible for the implementation and ongoing development of Procore’s revenue systems, including Salesforce, Gong, Outreach, Demandbase etc. You will be a key member in the Technology team, partnering with sales, marketing, IT and other stakeholders to drive improvement, optimization, and new capabilities.

This position will report to our Senior Manager, Revenue Systems, and is based remotely. We’re looking for someone to join our team immediately!
 

What you’ll do:

• Seller and Marketer Experience: Working closely with Revenue teams, you will lead the design, and ongoing rollout of features in Salesforce, Gong, Outreach, Demandbase etc to develop, execute, and optimize seller and marketer experience
• Integration and Data Management: Data Steward building data governance framework for increasing data quality to maintain a cohesive view of customer interactions and implement data governance and integrity protocols to ensure accuracy and consistency across platforms.
• Support detailed data analyses to uncover opportunities, trends, and areas for improvement in the GTM experience
• Collaboration and Support: Partner with cross functional stakeholders to understand business needs and translate them into technical solutions
• Handle inbound feature intakes, troubleshoot, and respond to them, in a timely manner
• Provide expert guidance and training to users, promoting effective use of Salesforce and other GTM capabilities to achieve business goals.
• Continuous Improvement and Innovation: Stay abreast of industry trends, best practices, and platform updates to drive continuous improvement and innovation in customer experience strategies
• Propose and lead initiatives to implement new technologies and methodologies that enhance customer satisfaction and retention

What we’re looking for:

• Bachelor’s degree preferred or equivalent work experience
• 8+ years of Salesforce and GTM tools like Gong, Outreach, Demandbase, Marketo, etc
• Ability to reasonably estimate the time for tasks and meet deadlines set by those estimates; ability to quickly and effectively prioritize multiple requests, keeping the company’s strategic goals in mind
• Experience with data management, transformation, cleaning, and de-duplication
• Experience with 3rd party SaaS application integration, ongoing maintenance, and support
• Experience with use cases, data dictionaries, process and data mapping, as well as class diagrams
• Ability to interact with individuals across a wide variety of operational, functional, and technical disciplines and work well with all levels of management but also able to work independently to resolve issues
• Familiarity with Agile Methodology and excellent written and verbal communication skills with a pleasant, supportive, and customer-focused personality and the ability to work across all levels in an organization

Additional Information

Base Pay Range $113,560 - $156,145. Eligible for Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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For Los Angeles County (unincorporated) Candidates:

Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.