Sr. Video Creative

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is seeking a highly motivated and talented Sr. Video Creative to join our growing Creative Design team. In this role, you will lead the production and editing of video content that elevates our brand, engages our target audiences, and supports marketing initiatives.

The Sr. Video Creative role reports into the Associate Creative Director. The Creative Design team is made up of producers, illustrators, and art directors and production artists. You will collaborate with internal teams, external partners and vendors to produce high-quality video assets, from promotional materials to product demos, webinars, and case studies. This role requires creativity, attention to detail, and a deep understanding of video production best practices in a fast-paced SaaS environment.

Location: US Remote (not limited to the states that the job is tagged to)

Responsibilities:

• Edit and assemble raw footage into polished final products, incorporating motion graphics, animations, sound effects, and other enhancements.
• Optimize video content for various platforms (social media, websites, webinars, events), ensuring the format, style, and messaging are appropriate for each.
• Stay up to date on the latest video production trends and tools to continuously innovate and improve the company’s video content strategy.
• Partnering with designers, using programs like Figma.
• Mentor video production team members and provide guidance on best practices.
• Manage relationships with external production agencies, freelancers, and vendors when necessary.
• Creating and maintaining Video Toolkits for use with After Effects and Premiere.
• Creative direction as it pertains to shoots, edits, animations, and graphic packages.
• Ensure all video content adheres to brand guidelines and maintains a consistent visual identity.

Additional Responsibilities:

• Lead the end-to-end production of video projects, including concept development, scripting, filming, editing, and post-production.
• Collaborate with marketing, product, and design teams to create engaging content that aligns with the company’s goals and voice.

Requirements:

• 7+ years of experience in video production with a portfolio to match.
• Expertise in video editing and motion design software (e.g., Adobe Premiere Pro, After Effects).
• Experience with studio and field production, including setting up and operating professional video equipment (cameras, lighting, sound).
• Deep knowledge of proxy workflows and transcoding.
• Strong storytelling skills and the ability to translate complex ideas into engaging visual content.
• Knowledge of video optimization for social media, websites, and other digital platforms.
• Manage multiple video projects simultaneously, ensuring timely delivery and consistent quality
• Engagement and project accountability in Asana, our project management tool.
• Strong attention to detail and commitment to delivering high-quality, on-brand content.
• Exceptional communication and interpersonal skills for collaboration with cross-functional teams.

Bonus Qualifications:

• Experience in the SaaS or tech industry.
• Familiar with modern camera, lighting, and cinematography techniques.
• Experience as a camera operator is a plus.
• Basic understanding of graphic design.
• Familiarity with marketing concepts and how video content can drive engagement and conversion.

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.