Sr. UXR, Program Enablement & Research Operations

We all have important information we need to manage, and protecting it should be easy. Over 100,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.
We are looking for a hybrid UXR & Research Operations role to join our Research team at 1Password, to support our UX research, customer insights programs, and research operational needs of the organization. 
The ideal candidate brings a customer-first approach to the table. This person is self-motivated, highly curious, and has a passion for both UX research programs and is skilled at participant recruitment & management and vendor partnerships. You not only have the experience in conducting end-to-end research studies using mixed methods in a software environment, but you know first-hand how to stand up and run organizational-wide research programs and processes to bring research insights to the rest of the organization in an actionable, structured, and scalable manner.
This is a remote opportunity within Canada and the US.

What we're looking for:

• Research Programs Experience & Competencies
• 3+ years of relevant UX research experience, in a software development or technology environment. Cybersecurity experience is a bonus
• Strong UX research portfolio that demonstrates meaningful business impact
• A proven track record of leveraging UX research and insights that drove both short-term tactical impact and help set long-term product vision and direction for the business
• Experience orchestrating and leading a variety of department-wide or organization-wide research and measurement programs such as Win/Loss, Voice of the Customer (VoC), Customer Experience Measurement (CXM), NPS, etc.
• Experience with quantitative research methods (quant survey design and analysis, etc.), A/B testing & experimentation, product analytics data and measurements a bonus
• Experience working closely with cross-functional teams (PMs, Designers, PMMs, CSMs, etc.) to collect internal and external data, socialize and evangelize research findings in an actionable manner
• Ability to efficiently analyze qualitative and quantitative data using industry best practices
• You collaborate using strong communication, written documentation and facilitation skills
• Awareness of the top-level business data, and you use it to contextualize your work
• Research Operations Experience & Competencies
• Skilled at participant recruitment to ensure high-quality respondents to support user research studies
• Experience recruiting for …