FreshRemote.Work

Sr. Thought Leader, CX

Virtual Office (California), United States

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role Overview: 

The thought leadership team at Genesys is looking for a dynamic, talented individual to help move our program forward by illuminating the art of the possible. In this role, you’ll identify the trends that are shaping the industry, validate them through research, and craft compelling content that educates and inspires our audiences — and validates Genesys as an innovative thought leader. 

 

You’ve got a demonstrated track record of spotting trends and extrapolating forward to how they’ll shape the industry. You’re comfortable with what-if scenarios — how likely is something to occur? what are the implications? is it starting to happen? — and turning them into researchable hypotheses. You’ve got deep experience designing and executing qualitative and quantitative research. You’re also a naturally gifted writer with a flair for both compelling copy and data analysis, turning the outputs of research into assets the audience is glad they took the time to consume.  

 

And you tackle all of this with grace, good humor, and a collaborative spirit. 

 

Responsibilities: 

  • Identify and validate trends: Use a variety of methods including desk research and interviews to identify trends that will shape our industry.  
  • Conduct original research: Build hypotheses on the implications of trends and validate them through qualitative and quantitative research and interviews with executives, customers, analysts, and third-party experts.  
  • Craft thought-provoking content. Create a wide variety of compelling and inspirational content, including long-form reports, articles, visual storytelling, presentations, and videos, showcasing future trends and topics. Educate the audience and reinforce Genesys as a leader in the marketplace. 
  • Connect trends to business outcomes. In collaboration with executives, marketing, partners, and customers, find the stories that make the future real, and bring them to life in content.   
  • Serve as an advocate …
This job isn't fresh anymore!
Search Fresh Jobs

Job Profile

Regions

North America

Countries

United States

Benefits/Perks

Adoption Assistance Career growth Career growth opportunities Collaboration Commission or performance-based bonus Competitive salary Dental Development and career growth opportunities Empathy Fertility treatments Flexible work Flexible work schedules Flexible work schedules and work from home opportunities Great benefits Great benefits and perks Great benefits and perks like larger tech companies Great perks Growth Opportunities Impact Independence Independence to make a larger impact Independence to make a larger impact on the company Market-competitive salary Medical Medical, dental, and vision insurance Open Time Off Open Time Off in addition to 10 paid holidays Ownership Perks Telehealth Telehealth coverage Vision Vision Insurance Work From Home Work from home opportunities

Tasks
  • Collaboration
  • Data Analysis
Skills

Adoption Advisory services AI AI-powered experience orchestration Analysis Business Outcomes Cloud Collaboration Content Marketing Content Strategy Customer Experience CX Data analysis Empathy Genesys Cloud Leadership Marketing Market Research Operational Improvements Presentations Qualitative Research Quantitative research Research Software Storytelling Thought Leadership Visual Storytelling Writing

Experience

7 years

Education

Bachelor's Bachelor's degree Business Communications Equivalent Journalism Marketing

Certifications

Genesys Cloud

Timezones

America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9