Sr Support Technician (Remote)

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Collins Aerospace Engineering Solutions organization is seeking a Sr. Support Technician with a passion for problem solving and satisfying customers through the delivery of improvements to the global engineering ecosystem that provide compelling gains to the consistency, efficiency, and productivity of product development efforts across the enterprise. 

Engineering Solutions is at the forefront of providing state-of-the-art solutions that dramatically increase Collins Aerospace Engineering productivity and effectivity. Our recognized success has been based on the friendly, informal, and highly cooperative team environment we've put in place, as well as across-the-board depth of talent. Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Collins Aerospace as the place to build a rewarding career, while helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. It’s an exciting time to become a part of our team. Join us and discover how high your career can soar at Collins Aerospace.

** This individual can sit at any Collins domestic location or remote. **

What YOU will do:

• You will utilize the support request system to receive, diagnose, and resolve issues for internal tool users.

• You will manage the support request backlog.

• You will coordinate support priorities with other team members to ensure timely resolution of issues.

• You will engage and teaming with other roles within the team to fully resolve complex issues.

• You will perform releases of new versions of tools.

• You will authorize and edit wiki articles to increase the value and accuracy of tools' knowledge bases.

• You will gather and processing metrics and performing other related duties as required.

• You will deliver tool-related training and demonstrations to increase awareness and understanding within the user community.

What YOU will Learn:

• You will foster relationships with your Digital Technologies peers all over the world that work and WANT to work at Collins.

Qualifications you must have:

• Must be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position (U.S. Citizen or Green Card Holder).

• Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of …