Sr. Strategic Customer Project Management

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for providing management and oversight of business class advanced voice, ethernet and/or all associated small to medium business project offers from order submission through installation. Provides first line customer support regarding information contained in each order, communicates with internal departments to ensure order accuracy and management of escalations, and works with vendors and team to establish and achieve goals. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.

Job Description

Core Responsibilities

• Establishes and manages to critical dates required for on time completion of network and/or product activations and evaluates impact of change to the overall installation timeline.
• Identifies and manages risks, issues, and gaps that could impact timelines, goals, and installation of services; develops, triggers, and manages mitigation plans for installation of services.
• Plans agendas for and facilitates required meetings; prioritizes and drives cross-functional activities as related to the installations being managed, and develops and manages communications, summary reports, and status for various audiences; provides accurate installation status information in the form of formal briefings, program/project coordination meetings, and written/graphical reports.
• Collaborates with various levels of sales, operations, engineering, and other functional groups to ensure orders flow appropriately and accurately through completion.
• Reviews sales contracts and validates services with customers to ensure accuracy of product orders.
• Provides guidance to other team members on matters of process, procedure, and organizational compliance; proactively identifies opportunities for improvement in processes and procedures and recommends solutions.
• Consistently meets or exceeds organizational scorecard, productivity and quality metrics.
• Supports multi-location customers with multiple services at each location by managing the installation of the customer’s services.
• Serves as primary contact with customer and IT/technical personnel/vendor/reseller.
• …