Sr. Staff Software Engineer - Applied AI (Remote)

Position Summary  

​​GEICO is seeking an experienced Str. Staff Software Engineer to join our Unified Communications Service Engineering (UCSE) group and lead the development of cutting-edge AI product development. This role is ideal for candidates with deep expertise in building products powered by AI models, with a particular focus on working with large language models (LLMs). You will help drive our insurance business transformation as we transition from a traditional IT model to a tech organization by designing, developing, and deploying core consumer experiences that leverage AI, ensuring they are robust, scalable and production ready. ​ 

Position Description 

The Unified Communication Service Engineering team is transitioning disparate customer communication touchpoints into a world class services company by building the foundational voice, chat, text, email and core contact center experiences for sales, service and claims operations used by 20,000 GEICO contact center agents, field adjusters and sales representatives sell, endorse, and service more than 80 million customers and prospective customers. 

Our Sr. Staff Software Engineer is a lead member of the engineering team working across the organization to build delightful and friction-less product experience for our customers and drive transformative change in the industry by harnessing the power of Generative AI. Our team thrives and succeeds in delivering high-quality products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between.   

Position Responsibilities 

​​As a Staff Software Engineer, you will: 

• ​Design and develop product features and core components that utilize LLMs, enhancing product functionality and user experience. 

• ​Lead the integration of AI models into scalable, customer-centric applications, optimizing for usability, responsiveness and efficiency.  

• ​Influence and build vision with product managers, team members, customers, and other engineering teams to solve complex problems for building enterprise-class business applications 

• ​Work with AI researchers, data scientists to improve platform APIs, model quality based on customer feedback. 

• ​Own complete solution across its entire life cycle 

• ​Mentor and guide junior engineers in building AI-powered products, fostering a collaborative and high-performance team culture. 

• ​Lead in design sessions and code reviews to elevate the quality of engineering across the organization 

• ​Consistently share best practices and improve processes within and across teams 

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Qualifications 

• ​​​10+ years of professional software development experience with at least two modern languages such as Java, C++, Python or C# including object-oriented design. 

• ​6+ …