Sr. Program Manager, Account Operations

At the American Cancer Society, we're leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. We actively seek candidates from diverse backgrounds including communities of color, the LGBTQ community, veterans, and people with disabilities. The greater the diversity of our people, the better we can serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

This role provides support for the Enterprise Corporate Partnerships function including project management, account operations management, program execution, and tracking. The role is responsible to support business activities and targeted corporate/employer/sports accounts. This role ensures the execution and delivery of quality account management and is accountable for a $90M team revenue target. This role provides quality customer service through strong collaboration with internal and external stakeholders.

2. MAJOR RESPONSIBILITIES

• Work directly with Corporate Partnerships leaders on the execution and implementation of revenue opportunities driven through priority accounts and relationships.
• Serve as national implementation manager for high profile, high opportunity partnerships led by Corporate Partnerships to ensure maximum revenue is raised through the partnership.
• Assist Corporate Partnerships with priority corporate activities focused on corporate grants, employee activated, and consumer activated.
• Partner with Corporate Partnerships leaders to identify and implement external trends and standards of excellence.  
• Salesforce adoption expert.
• Collaborate with Regions to maximize and execute on enterprise-wide accounts.
• Manage the successful execution of program details including executing deliverables.
• Serve as liaison to ensure the execution and implementation of opportunities with multiple teams across the enterprise including marketing communications, operations, Patient Support, etc.
• Develop and execute corporate stewardship plan for priority partnerships.
• Support reconciliation and impact reports for priority partnerships.
• Responsible for roll-up fundraising goal of corporate accounts nationwide.
• Drive collaboration with subject matter experts throughout the organization (i.e. marketing, risk management, sponsored programs, etc.) to ensure quality customer service and integrated, seamless delivery to corporate priority accounts.
• Ensure the successful delivery of program details by managing and collaborating with execution staff throughout the Field and Enterprise.
• Monitor and evaluate program success, ROI, and corporate account satisfaction, as applicable.
• Build strong relationships and directly collaborates with staff within the Field to leverage external affiliations and accomplish shared goals.
• Work in partnership with ACS CAN, including efforts to increase ACS CAN fundraising.

3. KNOWLEDGE/SKILLS

FORMAL KNOWLEDGE:      

Bachelor’s degree in business, marketing, or related field. Preferred 3-5 years’ experience executing corporate programs and events for a multi-million-dollar organization. 

SPECIALIZED TRAINING OR KNOWLEDGE:

Program or project management experience is preferred.

Other Skills:

• Able to manage and motivate diverse groups and individuals, and work successfully in a team environment.
• Able to cultivate relationships with targeted organizations and diverse populations to create a sense of urgency related to awareness of cancer as a major health problem and motivate to action.
• Able to interact effectively with representatives of all levels from Fortune 1000, large corporations, community leaders, and distinguished partners.
• Outcome driven with strong project planning and organization skills.
• Strong customer service orientation, with extensive experience in effectively addressing, negotiating, and resolving issues with constituents as they arise.
• Ability to respond appropriately and effectively to changing circumstances and priorities.
• Demonstrated ability to handle multiple priorities, partner with multiple levels of the organization (Field Leaders, Enterprise leadership, area leads, account managers and account operations managers), managing projects and tracking expenses, timelines, and coordinating resources.
• Able to integrate and analyze information to assist with recommending options and solutions. 
• Takes responsibility for delivering on organizational commitments. 
• Strong market, community, and constituent perspective.
• Ability to analyze and integrate information from relevant sources and make appropriate decisions.
• Broad knowledge of the overall structure, programs, and services of the American Cancer Society including policies and procedures.
• Knowledge of product marketing/sales concepts.
• Outstanding presentation skills.
• Proficient in computer-based applications.
• Excellent written and verbal communication, presentation, and interpersonal skills.

SPECIAL MENTAL OR PHYSICAL DEMANDS:

Some travel required

The starting rate is $75,000 to $90,000. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

Apply