Sr. Product Leader, Merchant Strategy

Location:

At KeyBank, we are committed to providing innovative financial solutions that empower our clients to thrive. Our Merchant Service platform allows us to offer a differentiated experience with the best features of a startup combined with the services and support of an established bank. Our Merchant Services platform is designed to meet the unique needs of businesses by offering them commerce, connectivity, security, and convenience.

We are looking for an experienced leader to serve as our Sr. Product Leader, Merchant Strategy to help shape the Merchant strategy as we continue to transform the Merchant business into a scaled, matured, best in class business. This person will help to drive the agenda for the Merchant Services business with particular focus on P&L results, risk management, and operations.

This role requires a deep understanding of the Merchant Services industry, strong leadership skills, and a proven track record of driving product innovation and growth.

ESSENTIAL JOB FUNCTIONS

• Strategic Payments Leader:
  • Develop and execute strategic initiatives for the Merchant Services business
  • Collaborate with senior leaders to align product strategies with business strategies
  • Identify market opportunities and diligence trends in infrastructure and capabilities to define a product roadmap in support of growth and profitability
• Product Development & Management:
  • Support the ongoing management of Key’s Merchant Services business; partner with business development teams to acquire clients and drive revenue growth
  • Identify trends, changes, or shifts in client and competitor behaviors, and regulatory and competitive forces that impact solutions
  • Work across multiple functions providing support, leadership, and subject matter expertise to sales, marketing, finance, technology, legal, operations, and compliance
• Leadership & Management:
  • Sustain a collaborative and inclusive culture that fosters innovation and continuous improvement
  • Guide team members to ensure the successfully delivery of product initiatives; willingness to operate as a “player-coach” as needed
• Stakeholder Management:
  • Effectively communicate product vision, strategy, and performance to leaders and core stakeholders
  • Build and maintain strong relationships with partners, vendors, and industry experts

REQUIRED QUALIFICATIONS

• Bachelor’s degree or higher required, or equivalent experience
• A minimum of 10 years of strategy, product, or related financial services, consulting, or technology experience in a treasury management setting
• Deep knowledge of merchant services
• Experience with product roadmap development including deploying, developing, and testing new product capabilities
• High technical acumen including understanding of payment processing, software development, and the use of APIs, and other data transmission …