Sr. Manager, Professional Services

Job Title

Job Description

Sr. Manager, Professional Services (Field, Remote-Based)
This position will manage post-sales technical experts, foster a supportive environment, drive standardization, performance, accountability, and development ensuring deliverables are met with quality as a top priority.

Your role:

• Lead a team of network and radio frequency professionals to design complex IT solutions that manage proprietary, real-time, life critical data within the hospital IT environment.

• Apply industry-standard processes to standardize Philips designs for all customers using Philips Supplied Networks & optimize designs to ensure customer satisfaction and stability.

• Manage team performance through regular coaching and feedback, ensuring accountability for accurate & timely network topologies, configurations and infrastructure ordering details.

• Act as a point of contact to healthcare institutions and internal teams for design creation and remediation, when necessary.

• Own all documents, processes, relationships, and escalations as they pertain to designs and implementations of those designs in customer environments.

• Collaborate with sales, service leaders and customers & share responsibility for successful project completion with service and commercial managers.

You're the right fit if:

• Bachelor's Degree in Biomedical Engineering or IT fields preferred, with CCNP/CCNA certification.

• Over 7 years of Healthcare IT experience, including working in a Healthcare environment and understanding of IT systems, networks, and software.

• Proven people management skills and experience presenting updates to Executive Leadership.

• Extensive knowledge of Patient Monitoring systems and strong communication and influencing abilities.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role. Some travel may be required to attend meetings, conferences, or other business – related activities and events

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our commitment to diversity and inclusion.

Philips Transparency Details

The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $97,090 to $166,440

The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $102,200 to $175,200

The pay range for this position in AK, DE, MD, NY, RI, or WA is $107,310 to $183,960

The pay range for this position in CA, CT, DC, MA, or NJ is $114,464 to $196,224

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.