Sr. IT Transformation Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

What this role is:
This role is a unique blend of strategic leadership and hands-on execution, designed for someone who thrives at the intersection of technology, process optimization, and cost efficiency. As a Sr. IT Transformation Manager, you will play a key role in enabling the IT strategy and vision, ensuring alignment with business needs while driving operational excellence. You'll lead transformation initiatives, facilitate strategy workshops, and execute findings to maximize the value of IT investments.
 

What this role isn’t:
This is not a purely technical role or an IT support function. While you’ll work closely with IT teams, this role is about strategic planning and execution. It’s also not a passive advisory role—your impact will be measured by how effectively you translate IT strategy into actionable plans.
 

What you’ll bring to the table:

• Strategic mindset – Experience defining IT strategy and vision, ensuring long-term alignment with business goals.
• Operational excellence – A track record of optimizing IT processes, performance, and service delivery.
• Workshop facilitation – Ability to lead IT strategy workshops, gather insights, and translate findings into action.
• Cost management expertise – Proven ability to assess IT expenditures, optimize budgets, and drive cost savings.
• Management consulting experience (preferred) – Prior experience in a consulting role or advisory capacity is a plus.

Some details about what you’ll do:

• Develop and execute IT strategy and vision to drive operational excellence and cost efficiencies.
• Seek opportunities to harness emerging technology (such as AI) to enhance capabilities in IT, ultimately translating into advantages in time to market, cost, or efficiency benefits.
• Establish roll-up and drill-down strategic roadmaps for IT that align with business goals.
• Drive organizational design and talent management efforts to help ensure the IT organization is efficient and agile while fostering a culture of collaboration, innovation, and accountability.
• Implement and track findings from workshops to ensure measurable impact.
• Lead the execution of enterprise-wide software optimization recommendations.

Requirements:

• 8+ years of experience in IT strategy, operations, or a related field.
• Proven ability to develop IT strategy and translate it into execution plans.
• Strong experience facilitating workshops and executing key findings.
• Experience with IT cost optimization, budgeting, and process improvements.
• Management consulting experience preferred (either in-house strategy roles or external consulting).
• Bachelor’s degree in IT, Business, or a related field (MBA or relevant certifications a plus).

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.