Sr. IT Systems Engineer

At ExtraHop, we're on a mission to help organizations achieve complete visibility, real-time threat detection, and proactive security through cutting-edge network detection and response (NDR) technology. Our NDR product is a market leader, providing our customers with the ability to detect, investigate, and respond to threats faster than ever before.

We’re proud of the work we do and the recognition we’ve received, including our recent Gartner Peer Insights award, which reflects the trust and satisfaction our customers have in our solutions.

If you're passionate about innovation, dedicated to protecting digital infrastructures, and ready to make a real impact, we invite you to join our team and help us shape the future of cybersecurity.

Position Summary

• We are seeking a Sr. IT Systems Engineer to ensure the 24x7 availability and performance of our infrastructure through secure, scalable cloud solutions and automation. This is a hybrid architectural, implementation, and support role. You will design and manage production monitoring, streamline workflows, contribute to documentation, and write efficient, maintainable code. With 8+ years of experience, strong Unix/Linux expertise, and knowledge of networking protocols, you’ll collaborate across teams to solve complex problems, improve system reliability, and proactively address security risks. You will work within a team of mid-level and senior IT engineers and developers spanning the network and systems infrastructure, identity management, security, and integration spaces, expanding our service portfolio following business needs and iterating and improving upon our existing infrastructure. This role offers the opportunity to tackle new challenges and grow within a dynamic, fast-paced environment.

Key Responsibilities

• Ensure 24x7 responsiveness of services and infrastructure, including on-call rotation for production services.
• Design and manage production system monitoring, using ExtraHop wire data products and conventional tools.
• Add to our internal and stakeholder-facing knowledge bases, including design documents, playbooks, diagrams, and documentation.
• Design and construct secure, future-proof, hybrid/multi-cloud services and networks.
• Implement and improve human and automated workflows for operations and support.
• Write elegant, extensible, sustainable code to solve current and future problems as simply as possible, but no simpler.
• Learn and grow as an engineer and as a colleague.

Required Qualifications

• 8+ years of experience in Unix/Linux systems administration and software development.
• Proficiency in using Shell/Bash and other automation tools within a Linux/Unix environment.
• Familiarity with a distributed version-control workflow in a team setting (e.g., Git).
• Competency in web infrastructure operations, including development and deployment.
• Experience or strong interest in cloud and serverless infrastructure.
• Understanding of virtualization platforms such as Linux KVM.
• In-depth knowledge of enterprise networking and application protocols: TCP/IP, HTTP, SSH, DNS, LDAP, TLS.
• Strong communication skills (verbal and written), with an ability to collaborate effectively across teams.
• Self-directed problem-solving ability, with skills in building consensus among peers and partners.
• Security-focused mindset across all operational activities.
• Ability to express and defend well-formed opinions on technical topics, even in respectful disagreement (e.g., emacs vs. vi).
• Willingness to take on new, undefined challenges and explore innovative solutions.

Preferred Qualifications

• Experience with cloud virtualization platforms like AWS, Azure, or GCP.
• Our team doubles as an escalation point for desktop support, and we manage the Active Directory environment; Windows and/or MacOS competency is a plus.
• Experience with Google Workspace administration is an asset.
• Understanding of firewall and security management principles.
• Understanding of secondary networking and application protocols: UDP, SMTP, NTP, SNMP, Finger.
• Hands-on experience with Linux configuration management systems (e.g., Ansible, Puppet, Chef).
• Familiarity with network switching and routing equipment, including configuration and deployment.
• Strong attention to detail, especially regarding grammatical nuances such as the Oxford comma and double sentence spacing.

Skills and Competencies

• Technical Expertise: Deep understanding of Linux/Unix systems, networking protocols, and automation tools.
• Collaboration: Strong teamwork and interpersonal skills, working effectively across cross-functional teams.
• Problem-Solving: Ability to diagnose complex systems and offer clear, actionable solutions.
• Security Mindset: Proactively identifies and mitigates security risks in operational workflows.
• Communication: Articulate communicator, capable of explaining technical concepts to non-technical audiences.
• Adaptability: Comfortable with ambiguity and excited to learn new technologies and approaches.
• Critical Thinking: Open-minded yet decisive, with an ability to analyze different perspectives and make informed decisions.

$125,000 - $163,000 + bonus + benefits

ABOUT EXTRAHOP 

ExtraHop is the cybersecurity partner enterprises trust to reveal the unknown and unmask the attack. We’re on a mission to protect and propagate trust by revealing the cybertruth, and we partner with every customer, every day, to uncover it. Our Reveal(x) 360 platform is the only network detection and response solution delivering the 360-degree visibility needed to see everything on the network. When organizations have full network transparency with ExtraHop, they can see more, know more, and stop more cyberattacks.

ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. We’ve been recognized as a “Customer’s Choice” by Gartner Peer Insights™ Voice of the Customer, and as a Leader in the Forrester Wave®: Network Analysis and Visibility, Q2 2023. ExtraHop has won AI Breakthrough Awards four times (2018-2020, 2023) and our Channel Partner program has received a 5-star rating from CRN for our 2023 Partner Program Guide. Our flagship product, Reveal(x), has received numerous accolades, including a 2022 Edison Award for Cybersecurity. 

Employees' wellbeing is top of mind for the ExtraHop team. Employees and their families will have the option to participate in the following benefits:

• Health, Dental, and Vision Benefits
• Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
• Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
• FSA and Dependent Care Accounts + EAP, where applicable
• Educational Reimbursement
• 401k with Employer Match or Pension where applicable
• Pet Insurance (US Only)
• Parental Leave (US Only)
• Hybrid and Remote Work Model

*Candidates should note that the Company may modify reporting relationships, job titles and compensation, including commissions and benefits, from time to time at its sole discretion, as it deems necessary, with or without prior notice.

We are intentional about our culture, diversity, and inclusion, and we welcome everyone to come ready to participate in contributing to this truly unique environment. At ExtraHop, we believe that the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation of our success. 

We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, color, religion, sex, gender identification and expression, marital status, military status, pregnancy (including but not limited to potential pregnancy and pregnancy-related conditions), sexual orientation, age , national origin, ancestry, citizenship or immigration status, disability ,, genetic information, or any other protected class as established by law.

Our people are our most important competitive advantage, leading the charge cyber criminals and insider threats.

Ready to join us?   #Extrahop #Security #NDR #informationsecurity #cybersecurity #cloudsecurity #infosec #LI-Remote