Sr. Enterprise Platform Engineer
Virtual Office (Indiana)
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
We are seeking a highly skilled and experienced Senior Platform Engineer to join our team. This role is responsible for administering, maintaining, and enhancing various enterprise tools and platforms that support critical business functions. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to collaborate with diverse teams to ensure seamless platform operations, development, and innovation.
Key Responsibilities:
Enterprise Tool Administration:
Administer and maintain a wide range of enterprise tools, including:
- Databases: MSSQL, MySQL, Postgres.
- EFT (Electronic File Transfer Management): Ensure secure and efficient file transfers.
- Web Hosting and Development: IIS, Apache, Tomcat.
- Collaboration Tools: Atlassian Suite, Confluence, One Genesys Portal, WordPress.
- HR and Financial Applications: Workday, Netsuite, Coupa, RevPro, Awards, Iron Mountain.
- CRM Applications: Salesforce, customer/partner portals, and related applications.
- Ensure tools and platforms are optimized, updated, and secure. No application development, only administration, updates, and integrations.
Code Development and Maintenance:
- Develop and maintain scripts and applications using C#, Python, PowerShell, HTML, CSS, JavaScript.
- Build and enhance automation processes through Power Automation, Power Apps, and Power BI.
Data and Reporting:
- Oversee data storage, synchronization, and custom reporting using PowerShell, Excel, and SQL.
- Collaborate with stakeholders to design and deliver tailored reports.
Platform Innovation:
- Proactively seek opportunities to streamline operations, enhance platform performance, and improve user experience.
- Support ongoing development of tools and platforms to align with evolving business needs.
Collaboration and Support:
- Work closely with internal teams to gather requirements, implement solutions, and resolve issues.
- Train and support end-users on platform functionalities and updates.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Minimum of 5+ years in platform engineering, enterprise tool administration, or a related role.
- Proven experience with the tools and technologies …
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Adoption Assistance Career growth Career growth opportunities Collaboration Commission or performance-based bonus Competitive salary Dental Development and career growth opportunities Empathy Fertility treatments Flexible work Flexible work schedules Flexible work schedules and work from home opportunities Great benefits Great benefits and perks Great benefits and perks like larger tech companies Growth Opportunities Impact Independence Independence to make a larger impact Independence to make a larger impact on the company Market-competitive salary Medical Medical, dental, and vision insurance Open Time Off Open Time Off in addition to 10 paid holidays Ownership Perks Telehealth coverage Vision Vision Insurance Work From Home Work from home opportunities
Tasks- Collaborate with internal teams
- Collaborate with stakeholders
- Collaboration
- Maintain databases
Adoption AI AI-powered experience orchestration Analytical Apache Application Development Atlassian Suite Automation Business Outcomes C Cloud Collaboration Communication Confluence Coupa CRM CSS Customer Experience CX Database Empathy Excel Genesys Cloud HTML IIS Innovation Javascript MySQL Netsuite Operational Improvements Postgres Power Apps Power BI PowerShell Problem-solving Python Reporting RevPro Salesforce Scripting ServiceNow SQL Technical Background Technology Tomcat WordPress Workday
Experience5 years
EducationBachelor's degree Business Computer Science Engineering Equivalent experience Information Technology Management Related Field
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9