Sr EMR Systems & Support Analyst

Sr. EMR Systems and Support Analyst

Location: Remote

Travel required: up to 50%

About the Company:

Driven by the passion for elevating the science and utility of genetic testing, Natera is committed to helping families identify and manage genetic diseases. Natera is a rapidly-growing diagnostics company with proprietary bioinformatics and molecular technology for analyzing DNA. Our complex technology has been proven clinically and commercially in the prenatal testing space and we are actively researching its applications in the liquid biopsy space for developing products with oncology applications. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

About the job:

As a Sr. EMR Systems and Support Analyst, your responsibilities include driving multiple projects in parallel that directly contribute to development, integration, support and functionality rollout and update of an Electronic Health Record system and supporting IT systems. You will assist with workflow process optimization through building applications that are tailored to meet the laboratory’s needs. You will use your expertise in EHR system’s capabilities and functional knowledge of workflows to assist in the integration of provider EMR systems and implementation of internal systems to help to meet process needs. You will also monitor and support clients before and after implementation and/or interface deployment. You will ensure that customer upgrades are done with quality while staying inline with their workflows. You will also ensure that all required stakeholders are involved and informed throughout each project. 

What you will do:

• You will quickly develop a deep understanding of Natera’s users to deliver an outstanding user experience 

• You will use your EMR expertise and functional workflow knowledge to develop and reform EMR systems and support processes as needed to provide top quality customer service to both internal and external customers.

• You will drive operational excellence and meet with operational stakeholders as required to determine both short term and long term solutions to issues identified post implementation.

• You will plan, lead and …