Sr Employee Services Specialist

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Senior Employee Services Specialist plays an important role in the organization by performing a number of activities related to the company’s human resource functions. The role is primarily responsible, under general to intermittent supervision, for ensuring full HR administrative support for his or her assigned region(s), including, but not limited to, maintaining HRIS data, and serving as a single point of contact for basic HR questions. The Senior Employee Services Specialist will act as an HR liaison, accomplishing goals by building and maintaining key relationships with the field in particularly large
and/or complex region(s).

Essential Functions

• Respond to inquiries and escalations from the Employee Services team.
• Respond to escalated issues, remediating problems, and providing first-line support when needed. Will further escalate concerns to management, as needed.
• Audit employee personnel files, as assigned; ensure paperwork and background checks are complete according to department procedures and in compliance with legal requirements.
• Partner with the Compliance Department, Regional Administrators, Managers, and the workplace poster vendor to ensure employment and industry notification posters are up to date at all branches in assigned region(s).
• Train team to administer the poster compliance process.
• Provide recommendations for improvements to processes, policies, procedures, and systems to create efficiencies and enhance internal controls.
• Support new hire training and work closely with less experienced teammates.
• Respond to inquiries submitted to Guild’s Onboarding email group and HR Team inbox timely and escalate, if necessary.
• Maintain ownership of employee data for assigned region(s); serve as a single point of contact for HRIS information and changes, ensuring accuracy of all HRIS inputs.
• Build and maintain effective working relationships with the Regional Administrators in assigned region(s), fostering open lines of communication from the field.
• Administer on-and-off-boarding process for all new employees and temporary employees, as assigned; ensure all paperwork and background checks are completed according to department procedures and fulfills legal requirements.
• Virtually file documents into appropriate employee online file and HRIS profile.
• Assist in training new Regional Administrators on onboarding and HR-related functions.
• Maintain employee confidence and protect operations by keeping human resource information confidential.
• Assist HR team with various audits, research projects and/or special projects as needed.
• Provide friendly and knowledgeable customer service by responding to basic inquiries from candidates and employees.
• Process and review background checks and escalate concerns in accordance with the company's adjudication guidelines
• Perform other duties as assigned.

Qualifications

• Bachelor's Degree directly related to the position or equivalent, preferred. Degree in Human Resources, Business, or related field preferred
• Minimum three years' total experience in human resource administrative role(s).
• Strong familiarity with the functionality of HRIS systems, preferably UltiproUKG.
• Advanced Excel skills required.
• Passionate about delivering excellence in customer service.
• Strong interpersonal and communication skills; demonstrated patience and professionalism when interacting with internal customers.
• Ability to manage multiple priorities in a fast-paced, metrics-driven environment.
• Strong detail orientation and highly organized.
• Works with a strong sense of urgency and responsiveness.
• Proficiency with data entry, PDF software programs, Microsoft Word and PowerPoint required.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected

Supervision

• Job Scope: Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may recommend changes and enhancements based on analysis and evaluation of circumstances
• Complexity: General precedents may exist for most problems; conducts independent research/analysis to identify the appropriate approach
• Impact: Decisions and actions primarily impact own work with limited impact on peers in their area, contributes as team member rather than leader
• Interaction/Supervision: Acts as a mentor/guide to less experienced professional contributor staff in a similar role; works independently and only under general direction; guided by professional standards, desired outcomes, and project plan specifications

Requirements

Physical: Work is primarily sedentary; mobility in an office setting.

Manual Dexterity:  Frequent use of computer keyboard and mouse.

Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio, e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

Environmental:  Office environment – no substantial exposure to adverse environmental conditions.

Mental: Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely
decisions in the context of a workflow. This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities. Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.

Schedules: Work is primarily performed during the business week, Monday - Friday

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

Targeted Salary Range: $22/hr - $29/hr

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

REQ#: SREMP016786