Sr. Director - User Experience

About Commvault 

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

JOB DESCRIPTION:

The Opportunity...

As the Sr. Director of UX and Customer Research at Commvault, you will lead the vision and execution of all user experience (UX) and customer research initiatives, overseeing product design, ethnographic research, and the development of a world-class usability lab. This leadership role requires a strategic thinker who can combine customer insights with design innovation to deliver an exceptional user experience across our product suite. The ideal candidate will be an analytical leader with a proven track record in technology, user research, and design, possessing a deep understanding of UX methodologies, tools, and best practices. Key responsibilities include but are not limited to the following:

What you'll do...

• UX Design Leadership: Lead and develop the UX strategy for Commvault's products, ensuring intuitive, customer-centered design that aligns with our product vision and enhances customer satisfaction.
• Customer Research & Ethnography: Spearhead customer research initiatives, including ethnographic studies, to gain insights into customer needs, pain points, and behaviors. Translate these insights into actionable recommendations for product development.
• Usability Testing & Lab Setup: Establish a state-of-the-art usability lab to conduct in-depth usability testing. Oversee the testing process, gathering feedback on products to drive continuous improvement in the user experience.
• Cross-Functional Collaboration: Partner closely with Product, Engineering, Marketing, and Customer Support teams to integrate UX principles throughout the product development lifecycle.
• Platform Expertise & Tools: Leverage advanced UX tools and platforms (e.g., Figma, Sketch, InVision, UserTesting, Hotjar, etc.) to analyze user behavior, prototype designs, and iterate based on feedback.
• Data-Driven Decision Making: Use quantitative and qualitative data to make informed design decisions, including A/B testing, analytics, and user surveys to validate design concepts.
• Metrics Development & Management: Establish key UX metrics (e.g., usability scores, task completion rates, customer satisfaction) to measure the success of UX initiatives and continuously refine and optimize the customer experience.
• Continuous UX Improvement: Identify areas for improvement in the current user experience, providing actionable insights to enhance existing products and deliver a more seamless user journey.
• Team Management & Development: Build, mentor, and lead a team of UX designers, researchers, and usability specialists. Foster a collaborative environment that promotes innovation and growth.
• Customer-Centric Culture: Advocate for a user-centered approach across the organization, ensuring the voice of the customer is at the heart of all design and product decisions.

Who you are...

• Education: Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Design, Psychology, or a related field.
• Experience: 8+ years of experience in UX/UI design, user research, or customer experience roles, preferably in the tech industry. 3+ years in a leadership role managing design and research teams.
• Analytical Mindset: Strong ability to analyze data and translate customer insights into actionable design strategies. Experience with platforms like UserTesting, Qualtrics, and Google Analytics is a plus.
• Tech Experience: Experience working in the software or tech industry, with a deep understanding of technical constraints and opportunities in design and UX.
• Platform & Tool Proficiency: Expertise with industry-standard UX and prototyping tools (Figma, Sketch, InVision) as well as research and testing platforms (e.g., Hotjar, UserZoom, Optimal Workshop).
• Usability Testing Experience: Strong background in usability testing, A/B testing, and setting up processes for user feedback collection.
• Metrics-Driven: Experience in establishing, tracking, and managing UX metrics to drive continuous improvement.
• Communication Skills: Excellent verbal and written communication skills with the ability to articulate complex design concepts to both technical and non-technical stakeholders.
• Leadership & Collaboration: Proven ability to lead cross-functional teams and manage stakeholders at various levels across the organization.

You’ll love working here because: 

• Continuous professional development, product training and career pathing

• An inclusive company culture, opportunity to join our Community Guilds

• Generous Global Benefits

• Employee Stock Purchase Plan

Ready to #makeyourmark at Commvault? Apply now! 

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Thank you for your interest in Commvault. Total compensation for this role is market competitive, and within the below base salary range:

We’re proud to offer competitive benefits that care for you and your family through our 401K plan, health benefits (including medical, dental, and vision available for families and domestic partners), and pet insurance for your furry family members. You can also find the details of our U.S. benefits by visiting benefits.commvault.com.

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.

For our Candidates to prioritize your security: 

Commvault has been made aware of email and/or text correspondence scams that falsely state that the senders are from the Commvault HR team and/or a member of our leadership team. The scammers even conduct false interviews via email or text and then request personal information (name, address, birthdate, social security number, etc.) when returning the signed offer letter. Please note that Commvault does not conduct interviews by email or text, and we will never ask you to submit a W4 via email or prior to your first day of employment. 

If you think you have been targeted in this recruiting scam, please reach out to us at wwrecruitingteam@commvault.com. You can also find more tips about job scams and how to avoid them on the FTC’s website.