Sr Director, IT Business Partner (Customer Facing)

GROW WITH US:  

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control  -IQ technology — an advanced predictive algorithm that automates insulin delivery.

But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at https://www.tandemdiabetes.com/

WHEN & WHERE YOU’LL WORK:

This position will require you to come into the San Diego office as needed based on business demands. Tandem will provide equipment for you to work remotely when not in office. We are open to considering candidates within the United States and some travel may be required based on location. 

A DAY IN THE LIFE:

This position will be a trusted advisor and the primary IT point of contact to business line executives and managers. Working alongside Commercial and Patient Care teams, the role has the overall responsibility to serve as the strategic interface for business technology strategy development, solution discovery, service management, risk management, and relationship management

A Sr. Director of Customer Facing IT Business Partnerships will:

• Establish the business relationship link between the Commercial including after sales service support Organizations and IT at the executive level.
• Partner with Senior Leadership to identify areas of greatest impact and determine technology solution(s) to execute.
• Development and execution of an IT roadmap aligned with clientele's priorities and long- term strategic imperatives.
• Review and analyze the effectiveness and efficiency of existing solutions and develop strategies and/or new proposed tools/applications for improvement.
• Work collaboratively across and within the IT Enterprise in planning, designing, developing, and deploying new applications and enhancements to existing ones.
• Lead a team of IT professionals, driving a high performing team culture aligned to business outcomes.
• Ensure technology remains in compliance with security and data privacy policies, standards, including accessibility, vulnerability, and website inventory management.
• Provide leadership with high value strategic consulting and guidance through key IT initiatives
• Lead development and upkeep of the Commercial organization's technology roadmaps in support of their strategic ambitions.
• Continuously share knowledge of new technology opportunities and risks that can help drive competitive advantage, improved efficiencies, and effectiveness for Commercial teams.
• Partner with Commercial leadership and other key stakeholders to continuously review and prioritize their project portfolios.
• Work with peers in Global IT to define and address business limitations and establish best practices for the implementation and adoption of new systems, including relevant training standards.
• Educate Commercial business partners on IT project intake and governance processes and standards.
• Communicate decisions, priorities, and relevant project information back to appropriate teams within IT, regarding business unit requests for projects and initiatives.
• Maintain the total cost of ownership of enterprise applications and cost and scalability with the growth of the company.
• Budget for planned needs and present justification for all unplanned expenses by assessing the business need and the Return on Investment
• Ensure department understands and complies with quality standards and requirements as documented.
• Continue to innovate by assessing new technology and reviewing the performance of existing systems so that the organization remains on the leading edge of innovation and continues to benefit from the technology investments.
• Supports the short-term planning for the department including headcount, budgeting, training, and systems requirements.
• Participates in the selection, development, performance appraisal, merit recommendation, and promotion of staff.
• Ensures department staff is properly trained, per designated training plan, before assuming job responsibilities.
• Develops and manages schedules and performance requirements of staff.
• Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.

WHAT YOU’LL NEED:

• Experience working in a global organization that has presence in all three regions - Americas, EMEA and Asia Pacific
• Ability to work with globally distributed, matrixed teams
• Working with a broad array of technologies - CRM, Ecommerce, Cloud operations, SaaS and integration suites.
• Implementation experience to enable digital customer experience journey through the full cycle of acquisition, order management and service.
• Skilled at effectively communicating department or area issues and results within and across functional areas and conducting presentations of technical information concerning specific projects or timelines. Able to gain cooperation of others.
• Skilled at effectively leading a cooperative team effort and organizing resources to achieve team goals. Able to make and prioritize process and resource decisions based on overall team needs.
• Some travel may be required.
• BS in computer science, information systems or equivalent combination of education and job experience.
• Master's degree MBA preferred.
• 15 years relevant experience to include:
  • Successful leadership experience in Information technology
  • Experience in working with technologies for large ecommerce and customer service organizations.
• 10 plus years of managing information technology professionals.

WHY YOU’LL LOVE WORKING HERE:

At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie.  This is just one of the ways we stay awesome! Explore the benefits and reasons to love Tandem at https://www.tandemdiabetes.com/careers.

BE YOU, WITH US!

We are firmly committed to being an equal opportunity employer and maintaining a diverse and inclusive environment. We value and embrace that every single one of us brings value to the table. But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.

COMPENSATION & BENEFITS:

The starting base pay range for this position is $197,000 - $256,100 annually. Base pay will vary based on job-related knowledge, skills, experience and may also fluctuate depending on candidate’s location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package that includes bonus, equity, and a robust benefits package.

Tandem offers health care benefits such as medical, dental, vision available your first day, as well as health savings accounts and flexible saving accounts.  You’ll also receive 11 paid holidays per year, unlimited PTO and you will have access to a 401k plan with company match as well as an Employee Stock Purchase plan.  Learn more about Tandem’s benefits here!

YOU SHOULD KNOW: 

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local Fair Chance laws and regulations. A conditional offer of employment from Tandem is contingent upon successful completion of a pre-employment screening process comprised of a drug test (excluding marijuana) and background check, which includes a review of criminal history information.

Tandem has good cause to conduct a review of criminal history information of candidates for this position, as this role may involve access to proprietary, sensitive and/or confidential information, including customer protected health information. This review is required to ensure that individuals in such roles uphold high standards of trust and integrity so as to protect the interests of our customers, employees, and stakeholders.

REFERRALS:

We love a good referral! If you know someone who would be a great fit for this position, please share!

SPONSORSHIP:  

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

APPLICATION DEADLINE:

The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.

Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.

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