Sr Director Customer Insights - Remote

Do you want to join a team where the mission is meaningful, the challenges are complex, and you can directly see the results of your hard work? At Lundbeck, we are tirelessly dedicated to restoring brain health, so every person can be their best. Inspired and driven by our purpose, we are the only global biopharmaceutical company focused solely on brain diseases. We have a robust and innovative pipeline, bringing forward transformative therapies to address unmet needs in neurology and psychiatry. Join us on our journey of growth!

The Sr Director, Head of Customer Insights, leads a team of market research, analytical business partners and Enterprise business intelligence functions. This individual acts as a key functional leader of Advanced Analytics and Omnichannel Customer Engagement team (AAOCE), supporting analytical needs for both Neurology and Psychiatry therapeutic areas across sales, marketing, market access and medical affairs. This individual will be responsible for developing and communicating data-driven and actionable insights that drive greater customer and market understanding to inform launch & go-to market strategies and help meet in-line commercial objectives.

Essential Functions:

• Leads the insight team consisting of functional teams across market research, competitive insights, analytical business partners, and enterprise business intelligence.
• Responsible for setting the strategic direction, scope, design, and overseeing the delivery of well-defined projects and insights by being an independent contributor as well as leading the
• The person will champion data driven decision making with growth mindset and embody a culture of continuous learning.
• Responsible for mentoring, coaching, and leading teams (direct line management and indirect management of individuals with a dotted reporting line) to ensure consensus driven yet authenticate alignment across cross functional teams
• Engage with cross functional teams and leaders across the US and Global commercial organizations to understand their strategic priorities across the commercial value chain from Business Development, Pipeline management to commercial development across launch and in-line assets and indication management.
• Leads the translation of  priorities into business needs and enables interconnected problem solving by being a thought leader and strategic partner for commercial teams and senior marketing partners.
• Engage, influence and, if needed, challenge in cross functional discussions as an equal partner
• Communicate & collaborate effectively with cross functional teams with competencies in market research, forecasting, commercial analytics, data science, customer engagement, data strategy, population health, competitive insights, marketing operations, medical and clinical.
• Develop and own commercial insight generation strategy and roadmap
• Develop a plan …