Sr Client Medicare Manager - LHB (Pennsylvania)
Work From Home (HB)
At Luminare Health , our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
Job SummaryThe Senior Client Manager is responsible for the overall relationship with the client, starting at implementation and continuing through everyday problem resolution and renewal activities. The Senior Client Manager will work directly with sales executives during finalist presentations and may be asked to present to potential clients. They maintain senior management level contact with the Benefits, Human Resources, and Financial staff of the client. The Senior Client Manager is also responsible for the service delivery of Health Benefits products and services that ensure client satisfaction. Senior Client Managers may have some internal project participation. Senior Client Managers are charged with retaining and growing their assigned book of business, but also supporting their Regional Team as needed. Senior Client Managers are responsible for mentoring and supporting other client managers on their team, as discussed and reviewed by the Senior Director of Client Management.Senior Client Managers may be designated as Coach/Mentors. Senior Client Managers with Coach/Mentor designations will have fewer clients assigned to them so as to allow for coach/mentor responsibilities as outlined below.
Required Job Qualifications:
5 years previous experience within Client Medicare Management and/or experience in a similar TPA or insurance environment with client facing/client support responsibilities
Pennsylvania State insurance license required or obtained within 90 days from date of hire
Results oriented and self-motivated
Excellent written and verbal communication skills are required, as are exceptional organizational skills
Ability to interact with senior level executives
Thorough understanding of self-funding and employee benefit plans; stop loss understanding a plus
Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, PPACA, etc.)
Excellent presentation skills
Analytical skills, problem solving skills, reading ability, creative decision-making skills, the ability to comprehend and follow instructions, mathematical ability and time management skills are required
Ability to assess and mentor team members to maximize team success and growth
Ability to travel is required
Preferred Job Qualifications:
Bachelor’s degree or 5+ years of directly related industry experience
Client Management experience
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
EEO Statement:
We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Pay Transparency Statement:
At Luminare Health, you will be part of an organization committed to offering meaningful benefits to our associates to support their life outside of work. From health and wellness benefits, 401(k) savings plan, a minimum of 15 days’ of paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, new parent paid leave, tuition reimbursement, plus other incentives, we offer a robust total rewards package for full-time associates.
The salary offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan.
Min to Max Range:
$74,400.00 - $139,700.00 ApplyJob Profile
Ability to travel Work from Home
Benefits/Perks401(k) savings plan Annual Incentive Bonus Curated development plans Disability Insurance Employee Assistance Program Employee Referral Process Health and wellness benefits Incentives Inclusive workplace Life Insurance Paid holidays Paid parental leave Paid Time Off Professional development Supplemental life insurance Tuition reimbursement Work From Home
Tasks- Client management
- Ensure client satisfaction
- Manage client relationships
- Mentor client managers
- Present to potential clients
- Problem solving
- Service delivery of health benefits
- Support regional team
Analytical Business Client Management Client Support Cobra Communication Employee benefit plans ERISA Federal laws knowledge Health benefits Insurance Medicare management Mentoring Organization Organizational Presentation Problem-solving Sales Self-funding knowledge Time Management Verbal communication
Experience5 years
EducationBachelor Bachelor's degree Business
CertificationsPennsylvania state insurance license State Insurance License
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9