Sr. Business Systems Analyst, ServiceNow (Remote)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

CrowdStrike is looking for a Senior Business Systems Analyst – ServiceNow to join our fast-growing IT Applications team. In this role, you will work closely with business partners and ServiceNow Developers to align technology solutions with business needs. Based on a deep understanding of the business, you will be responsible for translating business requirements into technical / functional requirements in the form of stories for the Development Team, as you assist with designing, managing, and improving our ServiceNow application. With your ServiceNow expertise, you will design and implement features that enable our ITSM, HR, Finance Legal teams and more. You will also define the scope of technical projects and oversee execution. Our mission is to implement and optimize systems and applications that make it easier to do business at CrowdStrike.

What You’ll Do:

• Partner with business stakeholders to maintain a prioritized strategic roadmap, and coordinate and execute projects and enhancements.

• Provide strong analytical, problem solving, technical, and project management skills to effectively collect requirements, evaluate options, and guide the business in order to design and deliver quality, scalable and supportable solutions.

• Own functional tasks and deliverables, including: process definition, requirements gathering, vendor selection, fit/gap analysis, functional design, testing, training, reporting, support, and continuous improvement of business applications.

• Create and maintain project, application and requirements documents in line with ServiceNow development best practices.

• Work to drive adoption and alignment across the company’s business processes and systems.

• Ensure the consistency and quality of automation related data across ServiceNow and integrated systems.

• Use and recommend best practices while delivering scalable high-quality solutions.

What You’ll Need:

• Bachelor's degree (technical degree preferred).

• 10+ years of experience implementing, configuring and administering SaaS business systems for a software company, with at least 4 years of ServiceNow experience.

• Demonstrable knowledge of IT Service Management and ITIL best practice for Incident, Problem, Change, Knowledge, Configuration and Asset Management

• Detail-oriented, organized, self-motivated, hardworking, and a great team player with excellent interpersonal skills.

• Excellent written and verbal communication skills required, including experience meeting with and presenting information to senior leadership.

• Passion for creating a frictionless end user experience.

• Experience with SLDC methodologies like Agile, Kanban, Scrum, Scaled Agile.

• Proven ability to work creatively and analytically in a problem-solving scenario

• Strong knowledge and understanding of the ServiceNow platform, eco-system and best-practices

• Proficiency in building ServiceNow reports and dashboards

Bonus Points:

• ServiceNow certification (Administrator, Advanced Administrator, Micro certifications)

• Knowledge of ServiceNow Performance Analytics

• Experience of ServiceNow CMDB

• Understanding of the ServiceNow Common Service Data Model (CSDM)

• ITIL Foundation V3 or higher

#LI-Remote

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Benefits of Working at CrowdStrike:

• Remote-first culture

• Market leader in compensation and equity awards

• Competitive vacation and flexible working arrangements 

• Comprehensive and inclusive health benefits

• Physical and mental wellness programs

• Paid parental leave, including adoption 

• A variety of professional development and mentorship opportunities

• Offices with stocked kitchens when you need to fuel innovation and collaboration

CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

Find out more about your rights as an applicant.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $115,000 - $185,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.

Expected Close Date of Job Posting is:11-06-2024 Apply