Sr. Analyst, Comcast Business - Inside Sales Center

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for analyzing and evaluating operational performance metrics and resources. Maps metrics against the Company's operational plans and tactical/strategic goals to ensure alignment and focus. Creates and facilitates reporting and analysis to evaluate operational initiatives and drive operational efficiencies. Develops and maintains standard reporting measures, quantitative explanation of relevant data and ongoing analysis of alternatives and solutions. Quantitatively evaluates and recommends action plans, based on all operational reporting and analysis, in order to enhance the customer experience and drive operational efficiencies. May provide financial reporting, revenue analysis support, discount monitoring, promotional modeling and subscriber reporting issue resolution to various departments within the company. Has in-depth experience, knowledge and skills in own discipline. Acts as resource for colleagues with less experience or knowledge in subject matter.

*Candidates must reside in one of the following states to be eligible for this role:

CO, WA, OR, ID, NM, MT, WY, UT, AZ, ND, SD, NE, KS, OK, TX, MO, IA, MN, WI

Job Description

Core Responsibilities

• Proficient with Excel models
• Provides weekly, monthly and annual reports. Provides special reports and analyses to support the business as necessary.
• Supports efforts to maintain accurate master data. Extracts data and provides analysis of master and transactional data.
• Conduct regular audits to ensure data integrity.
• Identifies issues, analyzes available data and information and recommends changes to management.
• Creates and maintains multiple operational reporting tools.
• Provides analytical support of actual results against budget and feasibility of proposed business strategies.
• Consolidates data reports and delivers to help drive data-based strategic decision making.
• Provides analysis prior to and following any recommended changes.
• Provides user feedback to management and helps influence future systems enhancements.
• Ensures accuracy of data through partnerships with team members. Provides day-to-day validation and spot checks.
• Other duties and responsibilities as assigned.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Description

• This role will be responsible for assisting in providing analytics to inform a data-driven strategy in our sales teams.
• Performs business intelligence analysis and data exploration to provide insights and performance measurement that guide the Call Center’s sales strategy.
• Identifies risks and opportunities in trends to mitigate risk and enhance sales channel performance.
• Formulates and tests hypotheses, weighs alternatives and determines appropriate recommendations for actionable insights.
• Leads discussions and presentations of results, recommendations and business insights to broader senior leadership team.
• Performs in depth research on root cause of data anomalies that are uncovered through normal course of analysis.
• Produces an often complex collection of reports, graphs, summaries and presentations that convey analytic results and align with business needs.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Analytical Support, Data Reporting, Metrics Development, Operational Performance, Operational Reporting, Reporting Tools

Compensation

Primary Location Pay Range: $76,970.36 - $115,455.54

This job can be performed in Minnesota, and Washington with a Pay Range of $59,477.10 - $115,455.54

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Apply