Spectra Consultant

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together. 

What’s unique about this role?

Spectra is a rapidly growing eDiscovery platform with customers around the globe ranging from Fortune 50 household names to boutique law firms. Using innovative technology and backed by global eDiscovery leader Lighthouse, Spectra delivers exceptional simplicity, power, and efficiency in a multi-billion-dollar market. 

The Spectra Consultant provides technical support, workflow consultation, training, and subject matter experience across all aspects of Lighthouse’s cloud/SaaS offering, Spectra, including document processing, review, analytics, and production. Provides workflow consultation, partnering with Senior Consultants and Leadership in the development of standards, and coordinates and participates in the daily activities associated with providing support to clients. Provides strong dedication, subject matter expertise, and consistent customer service across the range of Spectra-related service and support requests to ensure success of Lighthouse’s Spectra customers.

What will this person do?

• Work with Service Delivery leaders, Associate Director, Spectra Operations & Support, Spectra Knowledge Manager and Sr. Product Manager to define, implement and execute the first-tier support client experience for Lighthouse Spectra.
• Provide training, basic consultation and workflow guidance, and potential execution of key eDiscovery phases including document processing, culling, review, and production within Relativity. Often in partnership with a Senior Consultant, identifying opportunities to drive client success through advanced culling methods, improved review workflows, efficient production options, normalization of incoming data, fostering better client-side workflows.
• Assist Spectra Support team with data intake, storage, and disposition requests as needed.
• Within Lighthouse Spectra Support offerings, partnering with Senior Consultants, accountable for the first-tier support client experience spanning Spectra, Relativity and Brainspace, our client facing platforms. Additional first-tier support of back-end platforms including Nuix and eCapture along with Lighthouse’s proprietary technology. 
• Provide workflow support across processing, review, and production functions, for example, managing client escalations, generating, and providing analysis of key reports, and participating in client scoping calls when appropriate. Key liaison and customer advocate, ensuring customer needs are observed and fulfilled, between the customer; first tier customer support representatives; and various Lighthouse business …