Specialist, Technical Onboarding (Contractor)

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

Amplify is seeking full-time, seasonal Specialists to join our Technical Onboarding team (TOT) and make a nationwide impact on educators and students. Our Specialists, Technical Onboarding ensure educators have access to the Amplify digital products they have purchased in a timely and efficient manner through managing all aspects of the technical onboarding process (ie, enrollment, licensing and entitlement). This position is a great opportunity for individuals with strong technical skills who are excellent in providing customer support and eager to expand their knowledge in educational technology.  

This is a temporary contract position scheduled to continue until the end of September 2025.

Essential Responsibilities:

In this role, you will:

• Ensure a smooth technical onboarding process by coordinating digital product setup and enrollment data sharing for new and existing customers.

• Maintain clear and consistent communication with customers and internal teams to facilitate successful product launches and ongoing support.

• Monitor customer data transfers to ensure the safety of Personally Identifiable Information (PII) and data compatibility.

• Manage a profile of customer accounts whose milestones span varying timelines while ensuring all steps of the onboarding process are delivered by their respective deadlines. 

• Participate in collaborative and individual projects that support the overall Technical Onboarding team’s needs as they relate to the onboarding and support of customers. 

• Collaborate with internal and external teams to meet implementation timelines and customer-specific success criteria.

• Provide continuous support post-launch, including troubleshooting and product access.

• Stay current on updates to data systems and technical processes, and adapt to changes in a fast-paced environment.

• Utilize strong technical and analytical skills to research issues and deliver solutions for diverse implementation scenarios.

• Operate with empathy, active listening, and kindness to foster positive relationships with customers and partners.

You are a good fit for this role if you:

• Proactively engage in new learning with confidence

• Are receptive to feedback and have a growth mindset about your work

• Can analyze, interpret and apply technical content clearly and compellingly

• Are a self-starter who can find solutions to challenges

• Have a keen attention to detail

• Have excellent communication skills, both over the phone and electronically

• Thrive in fast-paced environments with high-demands

• Can adapt to day-to-day changes with ease

• Takes pride in being a brand ambassador and delighting customers in every interaction

Minimum Qualifications:

• Associate's degree or at least two years of experience in IT/Help Desk support.

• Minimum of 2-3 years of professional customer service experience.

• Proficiency in Zoom and Google Suite, especially Google Sheets, Google Meet, and Google Docs.

• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.

• Strong information management and problem-solving abilities.

• Demonstrated customer service excellence.

• Self-motivated, detail-oriented, and capable of taking ownership of tasks.

Preferred Qualifications:

• Experience and proficiency with macOS and Apple hardware/software solutions.

• Experience with Salesforce, JIRA, CRM, and Student Information Systems or similar databases.

• Familiarity with ITIL and ITSM methodologies.

• Proficiency in Intercom, Clever, and Classlink.

• Understanding of technology applications in the K-12 classroom.

ADDITIONAL INFORMATION 

Time commitment: Specialists work 40 hours per week (including a 30 minute lunch break and two 15 minute breaks daily) until the end of September. Specialists work an 8 hour shift beginning between 7am - noon PST. Each specialist works 5 days per week, including weekends. Upon hire, candidates will be able to share their preferences for days and times of schedule. Once the schedule is set, days and hours are not flexible and the assigned schedule must be followed. 

Location: This is a remote position open to candidates residing anywhere within the United States. Applicants must have the legal authorization to work and reside in the U.S.

Availability: Candidates must be available from March 17th - September 26th for full time work. Our busiest time is between 8/1 - 9/15. PTO requests can not exceed 5 consecutive days during this time period. 

Specialists are required to be online, available, and actively engaged throughout their full assigned shifts. Due to the video call nature of our work, specialists must be on camera for meetings, trainings, and customer calls. It is essential that they maintain a professional appearance and setting during these interactions. Specialists should not undertake any other jobs during concurrent hours to ensure full focus and presence in their role.

Equipment: Specialists will be provided with a MacBook, headset, and mouse to support their role.

Compliance: If currently working for a school of district, working as a Specialist for our Technical Onboarding team must not breach a school district’s moonlighting or revolving door policies. 

Contract Employment: This role is part of Amplify’s contingent workforce. Contingent workers are hired on a temporary, contractual basis to provide specialized services and expertise. You will be employed by a staffing agency, not directly by Amplify. Opportunities to continue beyond the contract period are not in scope for this current role. Future opportunities are contingent upon business demand and require the specialist to be in good standing based on overall performance, professionalism, and customer feedback.
 

Compensation:   The salary for this position is $25/hr for new Amplify Technical Onboarding specialists, $26.50/hr for returning Amplify Technical Onboarding specialists with one year of experience in the role, and $28/hr for returning Amplify Technical Onboarding specialists with 2+ years of experience in the role.  Amplify sets salaries through a lens of equity, and based on the requisite skills, education, and experience relevant to the role. As such, rates are non-negotiable in order to maintain equity. 

Start Date:  March 17, 2025

Any communication to applicants relating to the Amplify hiring process will only come from email addresses with the domain amplify.com.

Compensation:

The hourly rate range for this role is $25.00-$28.00.

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool. 

Amplify is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. 

This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.

Amplify Education, Inc. is an E-Verify participant.

If selected, a background check will be required. As required by state and local laws and district policies, you may also be required to provide additional documentation, such as proof of vaccination or submit to enhanced background screening, including fingerprints.