Specialist 1, Pump Sales - Seller

GROW WITH US:  

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take a “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME: 

Tandem Diabetes Care is proud to manufacture and sell the t:slim X2 insulin pump with Control-IQ technology. We’re also so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Since many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com.

A DAY IN THE LIFE:

 The Specialist 1, Pump Sales is responsible for managing territory pipelines by contacting and responding to warm leads and inquiries to convert new Sales to Active Opportunities. Understands customers’ underlying needs and/or issues and provides information regarding benefits of products & services. Responsible for reviewing costs and finalizing order details for shipping. Meets and exceeds monthly goals (department key performance indicators) with an ongoing commitment to grow selling skills and product knowledge. Manage incoming queue calls.

 Primary Duties & Responsibilities: 

• Proactively manages pipeline leads to ensure prompt follow up and execution from inquiry status to purchase.
• Responds to direct/distributor patient inquiries as well as requests from Territory Managers, Clinical Diabetes Sales Specialists, to discuss Tandem Diabetes Care products and services.
• Communicates with potential customers (by phone, email, SMS, and/or fax), and educate the patients on value and use of all products offered by Tandem Diabetes Care; ensures all questions are thoroughly answered and sales are generated.
• Communicates with customers on status updates in the order process.
• Verifies accuracy of order to the patient and relays health insurance coverage.
• Efficiently responds to advanced customer inquiries, effectively addressing and resolving patient barriers to therapy adoption through professional, ethical, and persuasive sales skills to lead the customer to action.
• Documents interactions, calls, and lead information into the customer relationship management (CRM) system in accordance with HIPAA guidelines.
• Delivers superior front-line customer support by adhering to …