Spanish Bilingual Healthcare Engagement Coordinator

Nice to meet you, we’re Vesta Healthcare.
Vesta Healthcare is a specialized medical group focused on people with long-term home care needs. We help these individuals live happier, healthier lives by partnering with their aides and caregivers, as a key part of the care team. We use a combination of virtual care, home-based and mobile technologies, data integrations and partnerships with home care agencies to make the home an integrated setting of care with patients, and their Caregivers at the center.

Vesta is the Roman name for the goddess of home, hearth and family. She is the caregiver. Often unseen yet greatly revered, she puts others' needs ahead of her own, keeping the hearth warm so the home and family can function.

We see Caregivers and recognize the power and potential they embody. More than just assistance, Caregivers are eyes, ears and hands in the home. Caregivers play the role of Doctor, Nurse, Pharmacist, EMT and more, but without support or guidance. That is where Vesta Healthcare comes in. Our program provides Caregivers with a personalized clinical team in their pocket. Our team links Caregivers to the people they care for and the other providers involved in their care. It’s an insurance covered benefit, so it’s available to most adults with Caregivers free of charge to them.

We seek team members who are passionate about making home the best place it can be for people with home care needs and see the important role Caregivers play. Our team members are collaborative data-driven optimists who always focus on doing what’s best for patients and their caregivers. We see ourselves as being here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids).

The ideal teammate would be…
An individual passionate about helping people and problem solving through collaboration. Our ideal candidate is detail- and people-oriented, dynamic, and will always go the extra mile to see our team be successful. Someone who greatly enjoys training others, speaking with older adults and their care teams about our program, data analysis, accountability metrics, and creating a fun work environment.  They are proactive problem-solvers and like to collaborate cross-functionally to achieve shared goals. Someone who enjoys working as a team to collectively achieve maximum results.

The ideal teammate would be able to:

• Coordinate, schedule, confirm and manage virtual patient appointments
• Handle cancellations and resolve scheduling conflicts as they occur
• Train patients in using and troubleshooting tech issues pertaining to video calls
• Ensure smooth patient flow by providing education during scheduling/confirming 
• Communicate with the patient and their care team through various channels (calls, text, chat, etc) to ensure optimal clinical outcomes
• Maintain a positive, empathetic and professional attitude at all times
• Document all interactions with the patient and family within our proprietary system and our EHR
• Manage tasks for patients as needed (i.e. schedule appointments, collect consent, send documents, etc) 
• Perform other duties as required or assigned
• Data entry within operating dashboards, reporting and workflow platforms 
• Ensure Data Quality and Accuracy

Would you describe yourself as someone who has:

• Fluency English and Spanish (required)
• 2+ years of experience working in a healthcare setting (required)
• 2+ years experience helping to coordinate care and services for members of a fragile population (required)
• Experience communicating with patients via phone/telehealth (required)
• Knowledge and understanding of chronic care management processes (required)
• A customer service mindset for both internal and external customers (required)
• Experience with documenting in electronic medical records (required) 
• A love for the elderly and ensuring they remain healthy at home
• Ability to multitask
• Ability to perform duties as assigned or requested
• Comfortable in a dynamic and always evolving startup environment

In addition to amazing teammates, we also offer:

• Competitive health, dental, and vision insurance options with costs partially subsidized by us
• Generous Paid Time Off (Vacation, Sick, and Personal Days)
• ~12 paid holidays per calendar year
• 401k plus company match
• One time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly health & wellness reimbursement (gym memberships, online health classes, etc.)
• Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
• Pre-tax options for healthcare, dependent care, and transit expenses
• Employee Assistance Program
• Mental Health Benefits through Spring Health 
• Optional Insurance Add Ons (Accident, Critical Illness, Hospital, Legal, Identity Theft, Pet Insurance)
• Internal social recognition platform
• A company-provided work computer to perform duties efficiently

The pay for this position will be $20 per hour based on experience.

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. 

We look forward to speaking to you!

Vesta Healthcare is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Vesta Healthcare is an Equal Opportunity/Affirmative Action Employer. Candidates are selected without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law.

At Vesta Healthcare, we are constantly searching for the most dynamic and best talent to join our team with a mission of empowering caregivers in the home!  If you are ever contacted by e-mail from any domain other than https://vestahealthcare.com, please do not respond, as there is a likelihood it could be a scam as it is not a legitimate Vesta Healthcare email.  You might see things from a similar domain address, but with a slight misspelling, for example.  We have no responsibility for any communication that does not come from the https://vestahealthcare.com domain, and we strongly advise that you not provide information or respond if not from the legitimate Vesta Healthcare domain. If you have any concerns that outreach might not be legitimate, please reach out to hr@vestahealthcare.com for confirmation.