Solutions Engineer (Distributed - Canada)

Thinkific is a software platform that gives anyone the ability to easily create and sell online courses, build vibrant communities, and monetize memberships. We believe in impactful and innovative work: our team of 260+ Thinkers is building and expanding an incredible product that empowers Creator Educators and businesses around the globe while working collaboratively to learn, grow, and succeed together. Join us to see how we’re building one of the best workplaces in Canadian tech!

We believe every candidate should have a fair, inclusive, and overall great experience when exploring a new role with Thinkific. That starts with outlining our hiring process so you know what to expect every step of the way—click here to learn more: https://thnk.cc/whattoexpect

Do you love being the liaison between your customers, technical support, and product teams to find creative technical solutions for high-tier clients? We’re looking for a Solutions Engineer to join us at Thinkific. 

As a Solutions Engineer, your primary role is to offer technical solutions to our largest Thinkific Plus clients. You will support revenue-generating activities, as well as cross-team enablement. Reporting into the Manager, Customer Success, you will be a champion for the Thinkific platform and supporting various teams. Your goal is to drive platform adoption that translates into increased revenue and retention of MRR within our Plus portfolio. One day this could look like supporting the Sales team to move opportunities through the sales cycle, exploring new use cases, and enabling our teams and customers to navigate any technical barriers. The next day you might be working alongside the Customer Success team to increase renewal rates and save high-risk clients from churn. 

Your goal will be to support Plus customers in finding technical solutions so they can achieve success with Thinkific. Here’s how you’ll accomplish this: 

• Collaborate with the Sales teams to understand customers’ business objectives and pains. You’ll work to make it simpler and more pleasant to evaluate our product, becoming a crucial contributor to vetting and closing deals
• Build a deep understanding of customers’ business problems, technical requirements, and success criteria, so you can help craft customized solutions to drive long-term value. To do this you will utilizing Thinkific’s robust feature set including the API, webhooks, Single Sign On (SSO), themes, integrations, and our growing apps ecosystem
• Work with the Customer Success team to solve problems and ensure clients …