Solutions Engineer 2

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Reporting to the Director, Solutions Engineering, the Solutions Engineer 2 is responsible for providing solution engineering support to all field resources including Account Executives, Strategic Account Managers, and Global Solutions Sales Executives. This person will have a strong understanding of VoIP and data networking protocols including: SIP, RTP, HTTP/S, SNMP, Interior and Exterior IP Routing protocols (BGP, OSPF, QoS) as well as SDWAN and SASE design principles to best position the benefits of managed network solutions to prospective clients. Responsible for working with a cross-functional team to define, develop and deploy solutions. Ensure that the company platform is deployed and maintained utilizing best practices as well as managing change as the platform evolves. Works independently with minimal-to-no supervision while also demonstrating the ability to lead projects and initiatives autonomously.

Role will be virtual with up to 25% travel - ideal candidate resides in the Eastern Standard Time Zone (EST) or in the Central Standard Time Zone (CST).

Job Description

Core Responsibilities

• Provide solution engineering support for all field resources including Account Executives, Strategic Account Managers, and Global Solutions Sales Executives.
• Responsible for lifecycle sustaining engineering support (discovering, solution and proposal).
• Handle moves, adds and changes (MACD).
• Provide sustaining engineering support for large complex solutions.
• Support activities related to account development. 
• Capture customer technical requirements and translate to internal architecture templates.
• Work with the product team on new product requirements, integrations and defect resolution.
• Collaborate with the product team and customers on load/stress and fail-over testing for high-availability deployments.
• Work with customers to address issues and resolve problems both pre & post-production.
• Drive continuous technical improvement both internally and with customers.
• Cultivate and drive technical decisions with customers to design or improve technical solutions.
• Oversee technical implementation for customer deployment projects.
• Joint participation in client implementation planning and related activities to ensure seamless integration or turn-up of Comcast Business Global services for …