Solutions Consultant

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense.

The Role
We are seeking a Solutions Consultant to join our rapidly growing team at Abridge, where you will play a crucial role in driving sales by establishing a deep understanding of the technical requirements of enterprise health systems. In this role, you will enable seamless integration of Abridge’s technology by aligning with customer needs and supporting the sales cycle with strategic insights and demonstrations. Reporting to Abridge’s VP of Solution Consulting & Informatics, you will collaborate across Growth, Implementation, and Product Engineering teams, ensuring our solutions meet the market’s demands and enhance clinician workflows in enterprise healthcare organizations.

As a Solutions Consultant, you will significantly contribute to Abridge’s success. You will bring a strong understanding of EHRs, integration standards, and the technical & security landscapes within healthcare, enabling you to present innovative solutions to senior executives and stakeholders. Your consultative approach and technical expertise will position you as a trusted resource within our commercial team.

What You’ll Do

• Customer Partnership: Collaborate closely with the commercial team to understand client needs, challenges, and objectives.

• Technical Relationship Building: Leverage your technical expertise to build relationships and establish credibility with senior executives and stakeholders in the healthcare industry.

• Implementation & Value Enablement: Prepare and guide prospective clients for implementation/adoption of Abridge by mapping business outcomes to chosen technical solutions, scoping their initial deployment and subsequent rollouts, and being the subject matter expert for integration capabilities.

• Sales Cycle Support: Identify and present tailored solutions that integrate Abridge’s technology within existing customer systems, supporting pre-sales initiatives and enabling frictionless solution implementation.

• Demonstrations and Consultations: Deliver impactful product and technical demonstrations of Abridge’s capabilities, explaining complex concepts in a clear and compelling manner.

• Cross-functional Collaboration: Work with Product Management and Engineering to inform product enhancements based on real-world customer interactions.

• Technical Resource and Advisor: Serve as the go-to technical resource for the commercial team, supporting the implementation process and addressing InfoSec reviews as needed.

What You’ll Bring

• 3+ years of experience in a sales engineering, solutions consulting, or similar role within Healthcare SaaS or technology sales.

• A strong technical foundation, with hands-on experience or a deep understanding of EHR systems, ideally Epic.

• Proven ability to build long-lasting relationships with senior executives at Integrated Delivery Networks and Enterprise Health Systems.

• Exceptional communication skills, with the ability to simplify and articulate complex concepts across organizational levels.

• Strong problem-solving skills and an innate ability to tackle and resolve complex issues.

• Willingness to travel occasionally within the assigned territory to support sales objectives.

• A bone-deep caring for clinician wellbeing

Why Work at Abridge?

• Be a part of a trailblazing, mission-driven organization that is powering deeper understanding in healthcare through AI!

• Opportunity to work and grow with talented individuals and have ownership and impact at a high-growth startup.

• Flexible/Unlimited PTO — Salaried team members can take off as much approved time off as they need, plus 13 paid holidays

• Equity — For all salaried team members

• Medical insurance — We pay 100% of the premium for you + 75% for dependents. 3 Aetna plans to choose from.

• Dental & Vision insurance — We pay 100% of the premium for you + 75% for dependents. 2 Aetna plans to choose from.

• Flexible Spending (FSA) & Health Savings (HSA) Accounts

• Learning and Development budget — $3,000 per year for coaching, courses, workshops, conferences, etc.

• 401k Plan — Contribute pre-tax dollars toward retirement savings.

• Paid Parental Leave — 16 weeks paid parental leave, for all full-time employees

• Flexible working hours — We care more about what you accomplish than what specific hours you’re working.

• Home Office Budget — We provide up to $1,600 in a one-time reimbursement to set up your home office.

• Sabbatical Leave — 30 days of paid Sabbatical Leave after 5 years of employment.

• ...Plus much more!

Life at Abridge

At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.

Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.

Diversity & Inclusion

Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).

Staying Safe - Protect Yourself From Recruitment Fraud

We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.