Solutions Consultant II - Canada - Remote

Ada

Published 3 weeks ago

Ada was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee, and the Wendat peoples and is home to many First Nations, Inuit, and Métis peoples. We also acknowledge that Tkaronto is covered by Treaty 13 with the Mississaugas of the Credit, and the Williams Treaties signed with multiple Mississaugas and Chippewa bands. At Ada our mission is to make customer service extraordinary for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered customer service automation platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages - with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx.

We’re looking for a Customer Solutions Consultant to provide technical and subject matter expertise to some of the world’s most innovative, fast-growing companies. You will collaborate with our Sales team to close new business by developing a deep understanding of our clients’ business needs, whilst ensuring our existing customers maximize value by crafting AI-first strategies to be adopted by their entire organization. In other words, you will be responsible for guiding and supporting customers throughout their entire lifecycle with Ada, from their initial engagement as a prospect, through to implementation and their long-term success with our company and product.